Program Manager Senior Technical

Becky Greene

Kalispell, MT 425-***-****

***** ************@*******.***

LinkedIn: Becky Greene LinkedIn

Summary of Qualifications

Experienced Senior Technical Program Manager with over 12 years in leading cross-functional teams to deliver complex technical projects on time and within budget. Adept at driving strategic initiatives, managing stakeholder expectations, and optimizing processes to achieve business goals. Proven track record in overseeing project lifecycles, mitigating risks, and implementing innovative solutions in fast-paced environments.

Technical Skills

Project Methodologies: Agile, Waterfall

Databases: Microsoft SQL Server, Microsoft Access, DB2

Languages: C#, HTML, JavaScript, SQL, Python

Testing Applications: Quality Center 9.0, Selenium

Bug Tracking: Bugzilla, Azure Devops, JIRA

Tools: Microsoft Visual Studio, Microsoft SharePoint, Informatica, Microsoft BI/Cubes, JIRA

Professional Experience

Zonar Systems Seattle, WA

Senior Technical Program Manager – Coach and EVIR Programs (Jan 2022-Aug 2024)

Accomplished Senior Technical Program Manager with extensive experience leading and executing high-impact projects within the Coach and EVIR Programs. Demonstrated expertise in driving complex technical initiatives from conception through deployment, ensuring alignment with strategic objectives and delivering on-time, within scope, and under budget. Proven track record in managing cross-functional teams, optimizing processes, and enhancing program performance through strategic planning and effective stakeholder communication. Adept at identifying and mitigating risks, leveraging data-driven insights to inform decision-making, and fostering collaborative environments to achieve program success and drive technological innovation.

oLead and manage multiple high-impact technical programs, including the development and launch of Coach White Label driving an 85% increase in metrics.

oOversee a team of 12 engineers, product managers, and designers, ensuring alignment with project goals and timely delivery.

oImplement agile methodologies and best practices to improve team efficiency and product quality, leading to a 75 % improvement in sprint velocity and 25% reduction in defects.

oCollaborate with executive leadership and stakeholders to define program objectives, establish KPIs, and report on progress, risks, and issues.

oSpearheaded the integration of GTM process for the company, enhancing project tracking and reporting capabilities

Microsoft PeopleTech Redmond, WA

Technical Program Manager – ETL/Data and Analytics (Jan 2022-July 2022)

Results-driven professional with extensive experience managing the Reseller Data Program at Microsoft. Expertise in analyzing and optimizing reseller performance data to drive strategic decisions and enhance program effectiveness. Proven track record of developing BI data-driven insights, streamlining processes, and fostering collaborative relationships with resellers to maximize sales and improve customer experiences. Adept at leveraging advanced data analytics tools to identify trends, forecast opportunities, and implement actionable solutions that align with Microsoft's strategic goals. Strong communicator and problem-solver, committed to delivering exceptional results in a fast-paced, technology-driven environment.

oFacilitate cross-collaboration and understanding between IT and other departments

oGenerate targeted reports for different internal and/or external audiences

oDeveloped detailed project documentation, including requirements, design specifications, and user stories, ensuring clarity and alignment among all stakeholders.

Expeditors Seattle, WA

Team Manager/Product Owner – Data and Analytics (01/2015 – Jan 2022)

Dynamic ETL People Manager with a robust background in leading data integration teams and overseeing complex ETL projects. Proven expertise in program management, including strategizing, planning, and executing data-driven initiatives to meet organizational goals. Skilled in managing and mentoring teams of data engineers and analysts, fostering a collaborative environment to drive innovation and achieve high performance. Adept at balancing technical proficiency with leadership acumen to optimize ETL processes, streamline workflows, and ensure seamless data integration. Strong communicator with a track record of effectively liaising between stakeholders and technical teams to deliver impactful solutions on time and within budget.

oManaged an Informatica team (Admin, DEV, QA, BA, DBA) creating fact and dimension tables for data warehouse and BI reporting

oEnsure project staffing based on skill and availability

oReviewing work of senior analysts and providing them guidance

oManage Team and responsible for their development, grooming and address issues/ grievances proactively

oMake process improvements recommendations

oConducting performance evaluations and career development discussions

Expeditors Seattle, WA SQL Quality Assurance Engineer II/Data Analyst (01/2013 – 01/2015)

Detail-oriented SQL QA Analyst with comprehensive experience in validating data integrity, performance, and accuracy across complex databases. Proficient in designing and executing test cases, developing automated testing scripts, and performing thorough SQL queries to ensure high-quality data and system functionality. Skilled in identifying and troubleshooting issues, collaborating with development teams to resolve defects, and enhancing overall data quality through rigorous testing methodologies. Strong analytical skills with a keen ability to interpret and report on test results, providing actionable insights to drive improvements and ensure adherence to quality standards.

oWrite detailed test cases for functional & non-functional requirements

oSkilled in mentoring, coaching and creating detailed test cases for functional & non-functional requirements, as well as upfront requirement reviews.

Education

University of Washington Seattle, WA

Software Testing Certificate Program 2011

Certified Scrum Master Seattle, WA

Scrum.Org 2014

Team Leadership Training Seattle, WA

2018

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