Customer Service Support
Resume:
Kellie Hanson
***********@*****.***
I am a team player with Identifying strengths in identifying needs and providing solutions for internal and external clients in customer focused enviroments.
My Broad Base qualifications include:
Trainor/Mentor
Customer Service Skills
Time Management
Processing Invoices
Reporting & Documentation
Marketing/ Sales
Employment History
Customer Service/ Sales (Remote)
Nordstrom - Overland Park, KS April 2023 to Present
Customer Support/ Remote Call Center Support
Place Orders for New and Existing customers
Research and help solve problems by Navigating between several applications and websites
Delegate the customer to correct department
Facilitate returns or exchanges for the customer
Communicated with Customers via Emails and Chat as well
Utilized, Microsoft Office, Teams, Gladly to communicate with coworkers, have Tele Meetings, and speak with customers
Owner- Hanson Hair Design
Present Position
Easy going and natural communication with client of all ages
Apt to ask the right questions to achieve clients goals
Maintain an efficient schedule that never keeps clients waiting
Farmers Insurance, Gardner Ks.
March 2018 - June 2020
Customer Service Rep
Collecting payments
Customer support helping clients with their insurance needs
Handling irate customers with patients and understanding to resolution
Helping clients to identify possible savings to their plan.
American Hole in One (AHNO)
August 2016- March 2018
Customer Account Representative
Largest,most trusted provider of Hole In One Insurance and prize coverage for out clients
Collecting on outstanding invoices weekly
Account manager to over a 100 clients.
Responding to client questions and needs in a timely manner
Actively engages and coordinates with other team members to maintain a positive, collaborative relationship
Working with the graphic design department making sure the signage met the criteria of the client.
Salon Centric
May 2013 - August 2016
Manager
Daily reporting and performance review of employees
Monthly scheduling
HR hiring/firing
Increased sales by over a Million dollars in 6 months
Markenting and Sales
Contact this candidate