Front Desk Quality Assurance

RUPINDER KAUR

+1-647-***-**** **********@*****.***

SUMMARY

Highly Motivated Professional experienced with providing high-level of Quality Assurance, Customer

Service and Warehouse Experience. Dedicated & Hard-Working professional focused on learning and

applying new skills and exceeding employer expectations.

EXPERIENCE

GXO Logistics November 2023 – May 2024

H & M Warehouse Brampton, ON

Performed auditing duties designated by the Quality Manager and Shift Supervisor.

Documented audit findings and records in quality database system.

Inspected finished products, products being processed, incoming materials, parts, assemblies and

tested products for conformance to company standards.

Ensured corrective action is taken on failed products & goods.

Worked with Supervisors, Managers and Leads to resolve lot non-conformances or other related

quality issues.

Warehouse Associate September 2023 – October 2023

H & M Warehouse Brampton, ON

Pick, pack, and ship orders.

Stock and Maintain inventory.

Loading and Unloading orders and packages.

Report damages & discrepancies to supervisor.

Work on conveyer belt to ensure smooth line of production.

Work with orders and packages weighing around 25 – 30 lbs.

Front Desk Associate February 2022 – May 2023

IELTS Training Centre Punjab, India

Carried out the duties of a Front Desk Associate.

Provided a high level of front-line customer service.

Answered incoming calls, provided accurate information to students.

Assisted different departments with administrative tasks.

Completed administrative paperwork and reports.

Provided information about different courses to prospective students.

Addressed Student concerns over call, in-person etc.

Booked appointments between different departments and students.

EDUCATION AND TRAINING

Bachelor’s in Vocational Studies August 2021 – May 2022

Kamla Nehru College Punjab, India

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