Social Services Eligibility Worker 1

SUMMARY

I know when I started working with Social Services I started a refreshing career with people and other agencies. I was able to meet people of all ethnicities and hear many languages. I met a lot of coworker's who later became longtime friends. Working with people became something I became really good at and was by far the best part of my job. I than believe finding employment with people and clients is what I do my best at.

INTERNSHIPS

Mar '16 - Jun '15

PROFESSIONAL EXPERIENCE

Cass County Social Services - Eligibility Worker I Apr '04 - Feb '21 Assisted clients with their application and to also process their cases in a timely manner. The clients I dealt with consisted of the Aged/Disabled who applied for Snap, Medicaid, QMB, Childcare assistance, and Liheap Program. I also had a partial program of Foster Care to which I had made payments for the families and also did their childcare assistance, clothing, etc. This caseload was later transferred as I started to carry more of a caseload for the Aged/Disabled. The caseload I carried for this clients was around 250 not too mention daily processing and taking new applications each day. This consisted of doing the interviews either in person or by phone and then processing each case. I also took care of my own phone calls, emails, faxes, and income/outgoing mail whether is was to clients or other agencies. I had to work in multiple systems and learn to work in news ones when updates had been done for programs. Rolette County Social Services - Eligibility Worker I Jan '03 - Mar '14 Assisted with clients in the application for Snap, Medicaid, and QMB and also processed each case for the families/individual. The caseload at this County level was also around 200 clients I attended too. I also handled all incoming calls for clients, coworker's, and agencies. All emails, faxes, and mail was handled by me. This job is a lot in similarity with Cass County with just the additional programs.

Rolette County Social Services - Receptionist Jan '00 - Mar '03 I started this position at the front line meeting and greeting clients and either answering their questions or assisting them with their applications or any other forms they needed help in. I had to take care of incoming calls and direct each call to the correct person or agency if need be. I dealt with faxes, incoming/outgoing mail, and also getting each piece of mail with postage and delivered to the Post Office. The computer I worked in was to help each client find the right person they needed to see for their appointments.

EDUCATION

Turtle Mountain Community High School May '91 - May '91 Turtle Mountain Community College Aug '91 - May '93 KEY SKILLS

* Empathy

* Computer Skills

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Nicole R. Lilley

701-***-**** ******.******@******.*** Fargo, North Dakota

* Data Entry

* Able to relate in many ways with people and clients

* Kind and well mannered

* Tasks are done quickly and precisely

* Learn new skills quickly

TECHNICAL SKILLS

* Data Entry

* Computer Skills

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