Computer Systems Analyst

Syracuse, NY ***** 315-***-**** ************@*****.***

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NASEAR WALKER

PROFESSIONAL SUMMARY

Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.

SKILLS

System Administration

Kubernetes

Risk Management

Application Support

SQL

MS Office

Crystal Reports

Active Directory

Azure

Zenworks

Nuance Dragon

SCCM

AWS

Powerscribe

Epic

Python

Healthcare IT knowledge

WORK HISTORY

EPIC ANALYST / RHIO ADMINISTRATOR 09/2023 to 07/2024

Syracuse Community Health, Syracuse, NY

Leading efforts in decommissioning legacy data from Nextgen to be imported into Epic

Installed software for newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live

Deployed IPads for (Propio) Translation Usage

Increased end-user satisfaction with targeted training sessions and comprehensive documentation resources.

Assisted with Valet survey for Ochin Epic Hosted deployment

Created custom SlicerDicer reports for UDS, Regulatory and SCHC quality improvement

Conducted extensive SQL queries to correct inaccuracies within patient charts due to incorrectly placed CPT billing codes.

Maintained compliance with industry regulations through diligent monitoring of security protocols within the Epic ecosystem.

Optimized user experience by troubleshooting and resolving various technical issues related to the Epic system.

APPLICATION SUPPORT SPECIALIST II / INTERNAL IT SUPPORT 09/2022 to 06/2023

Estenda, Conshohocken, PA

Managed internal and vendor (Optos/Eidon) software

Troubleshoot, investigate, and resolve Tier 2 technical issues reported by users involving retinal cameras, desktop, server (web and database), and networking issues

Utilized SQL Developer to update accounts and incorrectly submitted User data

Replicated, documented, and engaged with Tier 3 software developers and management to assist in problem resolution

Assisted users with various Internal AWS and Azure requests

System monitoring: Windows, Oracle, WebLogic, Mirth (HL7, DICOM)

Performed routine maintenance activities including but not limited to upgrading desktop, Windows Servers, and supporting software (Oracle, WebLogic, and Mirth)

Collaborated with development staff to improve upon existing processes, particularly with the integration of new organizational technologies

Utilized and developed Standard Operating Procedures documentation.

IMAGING MODALITY ENGINEER 05/2022 to 08/2022

Aspen Dental, East Syracuse, NY

Follow Inhouse SOP to install software and configure windows servers

Utilize Cisco Meraki to monitor router, switch, and security traffic as well as to whitelist specific medical hardware on various networks

Report network activity trends to leadership

Guided field and third-party vendor technicians with Equipment installation and configuration

Assist end users with post installation issues and concerns, generally networking issues

Utilize ServiceNow ticketing system to handle requests

Utilizing SQL to apply Trios 3shape software updates

Creating New SOP for leadership requested vendor software changes

Documenting Improper or missing licensing issues with medical devices for 3Shape vendor support.

Optimized engineering processes by implementing innovative solutions and streamlining workflow.

DEPLOYMENT TECHNICIAN 02/2022 to 05/2022

St. Joseph's Health, Syracuse, NY

Documented all hardware and peripherals so the environment can be assessed and remediated to prepare for Epic Go-Live

Validated if all hardware and peripherals met technical requirements to comply with the Epic EHR system

Installed and deployed newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live

Validate that all devices that have been deployed, built, and configured for Epic as well as confirm there working as intended

Utilized KVM switches to image/reimage up to 16 devices at a time

Assisted with assembly of various EMR Mobile Workstations or WOW's/COW's

Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.

Utilized QuickBase to record/document all activities performed each day for inventory

Setup and Deployed IPads for (Language Line) Usage

Coordinated hardware deployments with Trinity Health's leadership in surrounding St.Joseph's locations up to 3 times weekly.

SUPPORT ANALYST 02/2020 to 01/2022

Upstate Orthopedics, East Syracuse, NY

Maintained an inventory of over 700+ devices which include desktops, laptops, scanners, and printers via Spiceworks for both Upstate Orthopedics suites and Orthopedic Residency area in hospital proper (suite 4400)

Supported Linux, Windows, and Mac devices, and host connectivity packages in a Novell NDS and Windows Server environment

Troubleshoot all software and hardware specific issues to successful completion with assistance of Vendors or Various Support Teams through Upstate's Customer Support

Install, troubleshoot, and repair PC hardware and software applications

Lead efforts in Transfer of HL7 files to allow for a seamless flow of information between various medical systems

Performed quarterly PC audits in patient care area to ensure end user HIPAA compliance with locking PCs when not in use resulting in a 18% Increase in compliance

Created DICOM Image Disc's for patients Utilizing E-Film Workstations

Utilized the Assistance of various teams to Install, troubleshoot, and repair PC hardware, peripherals, and software applications

Utilized HEAT ticketing system to Cross Reference Various departments as needed to resolve client issues

This could include teams like Networking, IDM, HIM, Clinical Engineering, The Security Team, Operations, and various other departments

Troubleshoot connectivity problems with client devices, network printers, files servers and host systems

Utilized McAfee E-policy Orchestrator to add, remove, monitor, and sometimes block devices in our environment

Imported Update files for various Applications within ZENworks program manager

Utilized SCCM to manually deploy various software updates and track device trends

Exercised usage of Alaska network lookup tool usage to Identify and update device locations and confirm there in the correct VM.

Streamlined support processes for increased efficiency and faster issue resolution.

EDUCATION

Southern New Hampshire University, Hooksett, NH

Bachelor of Science, Health Information Management, Expected in 06/2025

Southern New Hampshire University, Hooksett, NH

Associate of Science, Information Technology, 04/2023

EXTRA

Google IT Support Certificate (Coursera, May 2021)

HOBBIES AND INTERESTS

Keyboards

Databases

Anime

Video Games

DeFi

Crypto

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