Customer Service Representative
Resume:
James Clyburn III
Jacksonville, FL *****
*************@*****.***
To obtain a position in a field where I can utilize my acquired skills Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
Rentokil North America-Jacksonville, FL
August 2022 to Present
As a customer service representative I, resolves customer issues, ensures a positive experience, and fosters loyalty through expert, personalized support. Security Officer
MHR Security-Jacksonville, FL
February 2018 to Present
As a Security Officer I, protected premises by monitoring, deterring threats, and responding to emergencies, ensuring a safe environment, ensures the safety and security of a building by monitoring access, patrolling the premises, and responding to emergencies, And prevent unauthorized entry and protect occupants and assets within the facility.
Customer Care Agent
Freedom Mortgage-Jacksonville, FL
September 2021 to April 2022
Answer incoming calls to provide services. Collect debt with outgoing calls. Customer Service Representative
MAXIMUS FEDERAL SERVICE-Jacksonville, FL
May 2020 to September 2021
Perform duties of a Customer service representative. Answer 100-150 inbound calls per day. Use active listening skills to solve problems for the customers. Analyst
Genpact-Jacksonville, FL
August 2018 to January 2019
Analyze and review content under client rules and provisions. Medical Delivery Technician
Medicor Healthcare-Jacksonville, FL
January 2018 to August 2018
Deliver, set up, fix the medical equipment for the patients. Delivery Driver/Courier
Edible arrangements-Milltown, NJ
September 2014 to June 2016
Delivered arrangements in a timely manor
Assembled 10 arrangements on a day to day basis, sometimes more for holidays Customer service
Cashier & Phones
Did handyman work when needed
Patient Transporter
East Orange General Hospital-East Orange, NJ
June 2012 to January 2013
Take patients to testing
Transport blood work to the lab
Assist nurses and coroners with what they need on a day to day basis Crew Member
Mcdonalds-Garwood, NJ
May 2011 to March 2012
Stock shelves when needed
Cashier/Customer service
Count inventory
Help unload shipments every week
Prepare orders
Assistant manager duties such as order inventory when manager was not around Education
Associate's degree in Sports Management
Union County College - Cranford, NJ
January 2009 to December 2012
HS Diploma in HS Studies
Immaculate Conception HS - Montclair, NJ
January 2005 to December 2009
Skills
• DME (2 years)
• Word (8 years)
• Microsoft Office (10+ years)
• Notary Public (1 year)
• Cash Handling (2 years)
• BLS (2 years)
• Network Security (Less than 1 year)
• IT Experience (Less than 1 year)
• Customer Service (10+ years)
• Power BI (Less than 1 year)
• Powerpoint (5 years)
• PowerShell (Less than 1 year)
• Excel (3 years)
• Management (Less than 1 year)
• Typing
• Security (8 years)
• Python (1 year)
• Azure (Less than 1 year)
• Time management (7 years)
• Call center (3 years)
• Organizational Skills
• Rbt training (Less than 1 year)
• CPR certified, SORA certified, AED/first aid certified (9 years)
• Medical Equipment (3 years)
Certifications and Licenses
EMT-B
AED Certification
EMT Certification
First Aid Certification
Certified Notary Public
CCNA
SORA
CPR Certification
Guard Card
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