Project Manager Service Representative
Resume:
DG
DANIEL GONZALEZ
******.************@*****.*** 305-***-**** Miami Beach, FL 33141
Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Work Flow Planning
Project Development and Lifecycle
Project Management
Verbal and Written Communication
Customer Relationship Management
Detail Oriented
East Of Collins Sunny Isles, FL
Project Manager
05/2022 - Current
Built and established strong partnerships with teams, vendors and contractors.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction. Determined project staffing needs and led resource management. Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Icare Health Solutions Miami, FL
Customer Service Representative
10/2021 - 05/2022
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Demonstrated excellent communication skills in resolving product and consumer complaints.
Asked probing questions to determine service needs and accurately input information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Mater Academy Charter High School Hialeah Gardens, FL High School Diploma
08/2016
2012 - Honor Roll
2013 - Honor Roll
2015 - Honor Roll
2016 - Honor Roll
Bright Futures Recipient
Summary
Skills
Experience
Education and Training
Schedule Interview Linkedin Resume Received
Miami Dade College Miami, FL
Associate of Arts in Business Administration
3.75 GPA
2020 - Dean's List
English:
Native/ Bilingual
Spanish:
Native/ Bilingual
Italian:
Limited
Languages
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