Customer Service Administrative Assistant

BRENDA J JOHNSON

***********@*****.***

*** ***** ****** • San Diego, California 92102 619-***-****

OBJECTIVE

To join a well-established professional organization that will fully utilize and expand my secretarial/administrative expertise. To grow with and advance within that organization.

SUMMATION OF

QUALIFICATIONS

Extensive knowledge of shipyard operations

Proficient in estimating procedures, bids and proposals

Computer literate/IMS, Word, Excel, QuickBooks, Outlook proficient

Strong communication and problem-solving skills

Long standing rapport with Government Representatives

Extensive knowledge of GAP contracts

Customer service representative for all Subcontractors/Vendors

Advanced knowledge of the credit application verification process and its related documents

Knowledge of financial services business and products

EXPERIENCE

Jul 2023 – Aug 2024 CUSTOMER SERVICE REP/Administrative Assistant

Aston Carter

7301 Parkway Dr.

Hanover, MD 21076

*Able to read and interpret blueprints, specifications.

*Knowledge of Navy ship operations, maintenance, and repair

*Open and Process work items and RCC’s Jobs numbers

*Maintained detailed and accurate claim records and notes in computer system

*Ability to navigate a computer and phone system (multi-task).

*Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and Strong communication skills and work ethic.

*Provided technical and compliance/regulatory assistance to other departments in support of day-to-day operations

*Attention to detail

Nov 2022 – Jan 2023 CUSTOMER SERVICE REP/Administrative Assistant

Aston Carter

9655 Granite Ridge Drive

San Diego, CA 92123

*Heavy phones and customer service

*Open and Process Claims

*Maintained detailed and accurate claim records and notes in computer system

*Ability to navigate a computer and phone system (Multi-Task).

*Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments to maintain quality service Created new claim files and assisted customer.

*Provided technical and compliance/regulatory assistance to other departments in support of day-to-day operations

*Processed Auto Pay, employees wage statements, vender’s billings

SEPT 2019 - DEC 2019 RECEPTIONIST

Toyota of San Diego

5910 Mission George Road

San Diego, CA 92105

*Heavy phones and customer service

*Troubleshoot and performed duties to resolve the more advanced customer problems, complaints, and inquire.

AUG 2005 – DEC 2018 CUSTOMER SERVICE REP/CLAIMS ADJUSTER/ ANALYST

OWNERGUARD/AMTRUST/AMYNTA

1775 Hancock St. Ste.200

San Diego, California 92110

*Heavy phones and customer service

*Troubleshoot and performed duties to resolve the more advanced customer problems, complaints, and inquire.

*Resolved customers questions related to payments; status of Policy and or Claims

*Open and Process Insurance Claims

*Maintained detailed and accurate claim records and notes in computer system

*Verified all information obtained on Insurance Claims

*Received and processed incoming GAP claims documents submitted by contract holders, lenders auto dealerships and other business partners.

*Ability to navigate a computer and phone system (Multi-Task).

*Adjust and complete auto claims for payment

*Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments to maintain quality service Created new claim files and assisted customer.

*Provided technical and compliance/regulatory assistance to other departments in support of day-to-day operations

EDUCATION

Upon Request

REFERENCE:

Upon request

Contact this candidate