Customer Service Representative
Resume:
David Loveless
Cumberland, MD
************@*****.***
Software Developer with diverse range of skills. Adept in Agile Development with Emphasis on Computation Time Efficiency for Optimal Resource Allocation. Also Adept in Continuous Runtime Development Techniques, including Real-time Physics Computation and Class-Object Management. Authorized to work in the US for any employer
Work Experience
Quickbooks Desktop Support
Concentrix-Remote
August 2022 to Present
I worked remotely to provide technical support for Intuit Quickbooks Desktop customers, including Payroll and Billing support, to small business owners, bookkeepers, and accountants who were having issues with their software. The software provides continuous updates, requiring a fast-paced flexible and adaptive work style to be aware of the ever growing changes to the software, while being aware of the large scale changes across the major annual releases.
Costco.com Costumer Service Representative
Alorica-Conway, AR
March 2021 to April 2022
Remote Work Customer Service Representative for Costco.com Ecom; Served as Phone and then Chat Agent for Costco.com Ecommerce division, assisting Costco members with issues regarding their orders and products
UnitedHealthCare Customer Care Advocate
TTEC-Conway, AR
November 2018 to August 2019
Customer Service Agent and Health Advocate for Members of UnitedHealthCare Medicare Advantage Plans. Deals with Billing, Benefits, Claims, Account Update and much more. IT Contractor
Hewlett Packard Enterprise
April 2016 to December 2016
Medicaid Claim Processing -
April: Training with C and Oracle SQL in Unix
May-Sep: DDI - C/Unix/SQL Developer with Medicaid Claims System Oct-Nov: EDI Helpdesk (Tech Support with Claims system) PROJECTS
Education
Bachelor's in Computer Science
University of Arkansas at Little Rock - Little Rock, AR 2009 to 2014
Associate of Science in General Science
Pulaski Technical College
2006 to 2009
Skills
• PYTHON (Less than 1 year)
• Ruby (Less than 1 year)
• ORACLE (Less than 1 year)
• SQL (Less than 1 year)
• AVAYA (Less than 1 year)
• C/C++ (4 years)
• C# (Less than 1 year)
• HTML (1 year)
• CSS (1 year)
• Javascript (1 year)
• Microsoft Office (2 years)
• LUA (Less than 1 year)
• Agile Software Development (1 year)
• XML
• Microsoft SQL Server
• MySQL
• Computer Science
• Java
• User Interface (UI)
• Git
• Windows (4 years)
• Microsoft Office (4 years)
• IT Experience (10+ years)
• IT Support (2 years)
• Mechanical knowledge
• Customer support
• Computer hardware
• Databases
• Communication skills
• QuickBooks (2 years)
Links
http://www.linkedin.com/in/dmloveless
Assessments
Technical support: Customer situations — Completed January 2021
Responding to technical support situations with sensitivity Full results: Completed
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Software developer fit — Proficient
April 2022
Measures the traits that are important for successful software developers Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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