Customer Service Representative
Resume:
Accountability
Problem Solver
Attention to Detail
Teamwork
Flexibility
Adaptability
Customer Service
Time Management
Active Listening
SKILLS
Conduent Call Center
Remote May 24 to present
- Handled difficult customer conversations with grace and professionalism
- In collaboration with DHS; assisted with replacement EBT cards for customers
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns
Longport
Customer Service Rep
Norman Manley Airport, Kingston Jamaica Sep 19 to Oct 23
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers; handled concerns quickly and escalated major issues to supervisor, as appropriate
- Interviewed passengers prior to flight
- Conducted passenger check-in prior to departure
CERTIFICATIONS
• Customer Service Assistant certification; 2019
• Pharmacy Technician certification; 2022
Certified Nursing Assistant Course;
SW Technology Center, Altus OK;
2024
Pharmacy Technician Certification
Program; Distinction College,
Kingston, Jamaica; 2022
Cosmetology; Excelsior Community
College; 2011
EDUCATION
I am an enthusiastic, self-motivated, reliable, responsible and hard-working individual. I am also a mature team worker and adaptable to all challenging situations. PROFESSIONAL PROFILE
Jody-Ann S Francis Jarman
Certified Nursing Assistant
**********@*****.***
Altus OK 73521
EXPERIENCE
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