Data Entry Customer Service

SHARON

WARD

************@*****.***

Indianapolis, IN 46037

SKILLS

Advanced Communication

Microsoft Excel

Problem solving

Data Entry

Operation Monitoring

Customer Service

Analytical

Adaptability to change

Time management

Troubleshooting

Documentation

Correspondence Writing

Quality Control

Administrative Support

Cash Management

Spreadsheet Development

Research

Telephone Etiquette

EDUCATION

Indiana State University

Terre Haute, IN • 12/2005

Bachelor of Science in Speech Communications & Public Relations

PROFESSIONAL SUMMARY

Experienced administrative professional with over fifteen years of specialized experience in operations, banking, and business management with exceptional typing, data entry abilities, and attention to detail. Demonstrates exceptional communication skills and is knowledgeable about logging daily information, researching variances, and maintaining thorough records. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Accuracy-driven, service-oriented, and diligent about completing tasks with little supervision.

WORK HISTORY

IndyGo Nissi Indianapolis, IN Bill Clerk (temp) 2023 - 2024

Scheduling rides for persons with an impairment.

Guided individuals on the timing of fixed route buses.

Used high attention to detail to update balance or key cards..

Allied Solutions Carmel, IN Escrow Customer Service (temp) 2023 - 2023

Assisted customer with insurance needs via the phone.

Keyed updated information into system.

Carrington Mortgage Svcs Westfield, IN Cash Ops Specialist (temp) 2022 - 2023

Used technical proficiency in Excel to collect and organize customer data.

Efficiently processed payments and applied them to customer accounts.

Effectively managed updates to customer accounts.

Managed individual daily activities including document processing in Sagent operations.

Completed all assigned tasks and training certifications.

Centra Credit Union Carmel, IN Member Service Associate 2021 - 2022

Interacted with members to assist members in daily banking transactions and needs using exceptional customer service.

Actively and professionally promote products and services based on knowledge of customer needs.

Used strong attention to detail to process reports, daily balances and reconcile data discrepancies.

Effectively works with customers to complete banking related needs for members using empathy and a customer-centric mindset.

JPMorgan Chase Greenwood, IN Senior Research Specialist 1 2011 - 2019

Resolved incidents involving customers and/or vendor exceptions caused by out of balance ATMs.

Used bank guidelines to research, review and make decisions on ATM check deposit and payment claims.

Prioritized aging work request per Reg-E, & Reg-C guidelines provided by the federal government leading to an operational excellence of 92%.

Centra Credit Union Columbus, IN Member Service Associate 2006 - 2011

Used strong attention to detail to process reports, daily balances and reconcile data discrepancies.

Effectively works with customers to complete banking related needs for members using empathy and a customer-centric mindset.

Received checks and cash for deposit, verified amounts and accuracy of deposit slips.

Researched and resolved issues regarding the integrity of data flow into databases.

Ivy Tech Columbus, IN Adjunct Professor 2007 - 2011

Instructed entry level college English courses.

Prepared an outlined syllabus based on required curriculum and presented relevant course information.

Used closed attention to detail to efficiently maintain accurate student records.

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