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Customer Service Technician

Location:
Elyria, OH
Posted:
November 05, 2024

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Resume:

DAVID

TRIMMEL

************@***.***

1-440-***-****

Elyria, OH 44035

Bold Profile

Accomplished Electronic Service Technician with a proven track record at Rauland Soundcom Systems, showcasing exceptional technical proficiency in electronics repair and customer service excellence. Leveraged skills in digital circuit design and effective communication to exceed performance metrics and foster strong client relationships. Demonstrated continuous learning in emerging technologies, enhancing operational efficiency and contributing to a competitive edge in the industry.

PROFESSIONAL SUMMARY

SKILLS

• Network Troubleshooting

• Digital Circuit Design

• Quality Control Procedures

• Power Supply Testing

• Oscilloscope Operation

Electric High and Low Voltage

Union Tech

• Embedded Systems Development

• Analog Circuit Design

• Surface Mount Technology

• Component-Level Repair

Lorain County Community College

Elyria, OH • 05/1973

Associate of Arts: General Studies

EDUCATION

Certifications:

Numerous Rauland Healthcare and

Educational System Certifications

Audio Systems Certifications with

JBL, Don Davis and more

Firestop Systems Certifications

IBEW Union Electrical Cetified

CERTIFICATIONS

Rauland Soundcom Systems - Electronic Service Technician Berea, OH • 05/1993 - 07/2024

Dance Machine Productions - Owner

Elyria, OH • 05/1987 - 05/1993

WORK HISTORY

Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.

Maintained high-quality standards by conducting thorough testing procedures following each repair job.

Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.

Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.

Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.

Reduced repair time for complex issues by implementing effective troubleshooting techniques.

Participated in continuous learning opportunities, staying current on emerging technologies and techniques to maintain a competitive edge within the industry.

Delivered outstanding customer service experience by providing clear explanations of repairs needed and potential costs involved.

Managed inventory levels effectively, maintaining adequate stock of replacement parts to avoid delays in repair jobs.

• Managed day-to-day business operations.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Trained and motivated employees to perform daily business functions.

Interacted well with customers to build connections and nurture relationships.

Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Doman's Musicland Inc. - Retail Sales Manager

Elyria • 12/1974 - 05/1986

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Managed day-to-day staffing and handled scheduling for all store employees.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.

Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.

I was responsible for paging and communication systems for numerous hospitals, school systems, churches and corporate facilities. After thirty-one rewarding years with Rauland Soundcom, I retired and took some time to spend with family and grandchildren.

ACCOMPLISHMENTS



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