Support Specialist Data Entry

Crysta L. Parks

Los Angeles, CA ***** ***********@*****.***

818-***-**** linkedin.com/in/crysta-parks-559a6371 LEGAL ASSISTANT

Proficient Legal Assistant with an unwavering dedication to supporting legal professionals and ensuring the seamless operation of legal practices. Utilize a meticulous eye for detail and a deep understanding of legal processes to excel in managing complex case files, drafting legal documents, and coordinating intricate schedules. Possess proactive approach to organization and communication to maintain clear and efficient lines of dialogue between attorneys, clients, and external parties. Committed to upholding the highest standards of professionalism, confidentiality, and integrity in a fast-paced legal environment. KEY SKILLS

Legal Document Management Legal Procedures Process Improvement Legal Research & Data Retrieval Case Management & Tracking Event Docketing & Scheduling Proofreading Adobe Acrobat Reader & Modification Microsoft Office 365 Transcription Calendar Management Travel & Expense Management Filing & Record Keeping Client Service Document Preparation Communication & Teamwork Detail Oriented Confidentiality Customer Service Formatting Written and Verbal Communication Tymetrix 360 Coupa Prolaw DocuSign SecureIT WebEx BOX Allegient PROFESSIONAL EXPERIENCE

FARMERS INSURANCE, Los Angeles, CA 4/2005 – 10/2023 Sr. Legal Litigation Secretary – Office of the General Counsel Efficient and organized legal professional with extensive experience in processing legal documents, conducting leg al research, managing databases, and providing comprehensive support to legal teams. Adept at implementing pro cess improvements and resolving issues to reflect customer pain points.

• Legal Document Management: Processed subpoenas, lawsuits, and notarized documents. Prepared, comp iled, and organized legal documents, letters, reports, spreadsheets, and databases.

• Client Support: Prepared and compiled legal correspondence for client cases. Opened and maintained litig ation files, both paper and electronic.

• Data Management: Researched and analyzed requested legal data. Entered and updated case information in the legal database for accurate tracking.

• Issue Resolution: Identified and resolved customer pain points related to premium disputes, notices, and business practices.

• Rate Management: Processed approved rate increases for timekeeping authorizations. Facilitated vendor r ate updates to ensure correct billing.

• Docketing & Scheduling: Organized events, scheduled meetings, and managed calendar deadlines.

• Process Improvements: Implemented process improvements to prioritize tasks and projects.

• Travel Management: Arranged domestic travel, ensuring compliance with company policies.

• Volunteerism: Actively participated in department and companywide volunteer opportunities. Claims & Administrative Specialist 3/1999 – 4/2005

• Processed lawsuits, projects, and claims for various departments including Litigation, Environmental, and Auto Physical Damage

• Retrieved, triaged, and reviewed incoming lawsuits and complaints

• Investigated and documented claim information

• Prepared settlement checks and handled journal reimbursements

• Assisted Specialty Claims Adjusters, Managers, and Supervisors

• Managed incoming Environmental claims and litigation files with the legal department

• Prepared reports, checks, and draft allocations for claims

• Conducted cost analysis and prepared financial reports

• Tracked monthly stats, issued payment vouchers, and maintained accurate accounts

• Organized and updated filing and log systems

• Processed and tracked subpoena requests for records

• Forwarded subpoenas to Branch Claims Offices and Service Centers

• Collaborated on out-of-force policies and audit reports

• Adhered to company conduct, ethics, and compliance policies EDUCATION

Associate of Arts (AA) Administration of Justice

Los Angeles Valley College, Los Angeles, CA

CERTIFICATIONS

Court Appointed Conservator – Los Angeles Superior Court VOLUNTEER

Care Net Women’s Resource Center – Lancaster, CA

Grace Kids (Children’s Ministries) Grace Chapel - Lancaster, CA

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