Help Desk Technical Support

Christopher Winter

Las Vegas, NV *****

***********@*****.***

+1-702-***-****

Work Experience

Staff Technician

Hughes Network Systems-North Las Vegas, NV

August 2000 to November 2023

Assist engineers with installation and maintain customer and Hughes network equipment. Monitor systems troubleshoot any outages, document all changes to networks. Communicate verbal and written to oncoming shift any changes to network. Open tickets for outages, change windows, maintenance windows, and IT. Contract Worker

TEKsystems-Southfield, MI

January 2000 to August 2000

Contract worker for Hughes Network System.

Created remote site on satellite communication network. Technical support help desk

Field Radio Operator

United States Marine Corps-Camp Pendleton, CA

January 1996 to January 2000

Operated communication equipment to send and receive transmissions. Reduce downtime with rapid troubleshooting and repair of malfunctioning radio equipment. Safeguard top secret classified documents and equipment. Maintained radio equipment inventory and conducted preventive maintenance. Education

Some college in Liberal Arts & Sciences

Oakland Community College - Bloomfield Hills, MI

January 2001 to May 2003

Skills

• Phone etiquette

• Help Desk

• Troubleshooting

• Technical Support

• Desktop Support

• LAN

• Computer Networking

• Network Support

• Microsoft Windows

• TCP/IP

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