Call Center, Customer Service, Receptionist
Resume:
KRISTIE L. RODRIGUEZ
Hesperia, California 92344
Objective:
To be an extroverted team player of a professional organization or company.
Education:
Bloomington High School
1991-1995
Diploma
Work Experience:
Emergency Roadside Rep Auto Club (AAA) Burbank, Ca
10/2019-01/2022
•Receive incoming calls from aaa members who are in need of roadside assistance.
•Dispatch tow vehicle for members incapacitated vehicle, battery replacements, emergency gas, and unlock vehicle doors.
•Work closely with managers to contact police if members are located in dangerous areas of the road/freeway.
•Work closely with other departments such as insurance to ensure all needs are being met with one representative.
•Have the ability to be calm with member and assure them help is on its way.
•Up-sell memberships as well as take payments via phone for membership renewal.
•Make appointments with vendor's for key/lock replacements.
•Ability to have product knowledgement in order to up-sell.
Expeditor Compex Legal Services San Bernardino, CA
1/2017-8/2019
•Request workers compensation related documents from Medical Providers.
•Answer calls in a call center setting from Attorneys and Medical Providers.
•Manage a heavy caseload of requests for several types of records.
•Submit and send subpoenas to facilities that the attorneys are requesting records from.
•Process and upload records received either by mail or digitally.
•Make payments for records received via web and phone.
•Ensure the given requests are completed in a timely manner for the client.
Inventory Clerk Inter-Rail Mira Loma, CA
9/2016-1/2017
•Scan and catalog incoming inventory of vehicles.
•Accurately document condition and location of vehicles as they arrive.
•Meet a daily aggressive goal of vehicles scanned and documented.
•Complete audits of vehicles
•Clean vehicles if needed
•Transport vehicle's to the assigned space given.
Proctor Adelanto Elementary School District Victorville, CA
11/2014-9/2016
•Supervise children in a busy school setting.
•Ensure all vehicles are following proper drop off procedures.
•Oversee school entry to ensure only students enter campus.
•Assist teachers with students in class
•Assist administrators and staff with paperwork/school supplies to ensure teachers are prepared for class.
Claims Adjuster II AAA Insurance Company Las Vegas, NV
10/2005-04/2006
•Manage and adjust personal automobile losses.
•Ensure that the repair facility is on time with the completion of the needed repairs to the insured's vehicle.
•Contact insurance carrier from another party to set up repayment or subrogation as well as attend mediation or arbitration if needed.
Receptionist II Kaiser Permanente Hospital Fontana, CA
05/2003- 09/2005
•Assisted members in the setting of their medical appointments.
•Enter referrals from Primary Care Physicians to specialty divisions.
•Call Center environment handling high volume calls.
•Send messages from members/patients to their Primary Care Physician.
Skills:
Computer skills that include but are not limited to MS Office, type 45 wpm, great interpersonal skills, as well as excellent customer service skills. (List of References upon request)
•CPR Certified
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