Customer Service El Paso

Marilyn Morales Chaparral, NM ***** 915-***-**** - ****************@*****.*** Pofessional Summary:

Knowledgeable and dedicated customer service professional with extensive experience in call center and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.

Skills:

Forecasting expertise Customer Service Managing schedules Multitasking abilities Approving activities Bilingual Resolving issues Conflict Resolution Organization and Time management Supervision Analyzing patterns Teamwork Leadership Good listening skills Critical thinking Work History: 02/2018 to Current Workforce Real Time Analyst FULLBEAUTY Brands - El Paso, TX * Work with management to develop strategic and tacticalplans to meet different requirements. * Set and adjust to schedules to maintain optimal coverage and service levels * Deliver target advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.

01/2017 to 01/2018 Customer Service Representative Alorica - El Paso, TX * Provide primary customer support to external customers. * Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Greet customers warmly and ascertain proble or reason for calling * Handle changes in policies or renewals 06/2013 to 01/2017 Supervisor USCIS, U.S Citizensship and immigration services - El Paso, TX * Created successful work schedules for each team member to maintain deadlines and * Developed department leadership among team members by coaching and providing challenging assignments * Worked with quality control and compliance teams to achieve full compliance with regulations and SOP's * Created culture of continuous improvement, inspiring employees to take action to solve problems * Collected statistical data and documentation to report on production status. * Assigned tasks to team members based on individual strenghts and promoted teamwork-driven enviroment to meet goals. * Worked with management team to implement proper division of responsibities.

07/2011 to 05/2013 Cashier Team Lead Whataburger - El Paso, TX

* Quickly and accurately counted drawers at start and end of each shift * Monitored areas for security issues and safety hazards. * Helped customers complete purchases, locate items and complete satisfaction surveys. * Performed store opening, closing and shift change actions including completing accurate shifts change logs, to keep operations efficient and current. s Education: 06/2011 High School Diploma Rivershide High School - El Paso, TX