customer support

Contact

Wapp

wa.me/1-628-***-****

+1-628-***-**** (Mobile)

********@*****.***

www.linkedin.com/in/diegopinzon

(LinkedIn)

Top Skills

Cybersecurity

Self Defense

Cloud Computing

Languages

Indonesian (Limited Working)

Portuguese (Full Professional)

english (Professional Working)

Spanish (Native or Bilingual)

Certifications

CATO Networks SASE Deployment

and Management Certified

Sales Management Foundations

Cisco CCNA, CCDA, Security

Specialist

Social Media Marketing: Strategy

and Optimization

Business Development: Strategic

Planning

Diego Pinzón B.

Sabbatical year

Daytona Beach, Florida, United States

Summary

I was a former SASE Sr. Technical Product Manager at Aware Inet Proton, a leading cloud-based security and networking solution provider for enterprises and oil /energy companies. I have over 20 years of network engineering experience, with four years in SD-WAN and SASE/ZTNA solutions. I hold various certifications from Versa Networks, Cato, Cisco, Nokia, and Juniper Networks. I have in-depth knowledge of network protocols and technologies like MPLS, BGP, NAT, and QoS.

In my last role, I led the product development and deployment of SASE/ZTNA solutions across Southeast Asia countries, collaborating with partners, customers, and internal teams. I also participated in field events, workshops, and webinars, and conducted proof of concepts and demonstrations of SASE/ZTNA/SD-WAN and security solutions. I have a proven track record of delivering high-quality network designs, bid responses, and technical consultancy, and I am skilled in strategy, negotiation, innovation, and market research. My mission is to support our customers to achieve results and help them cross the boundaries of the cloud with security and trust. Experience

Aware Inet Proton

SASE Sr. Technical Product Manager

June 2023 - January 2024 (8 months)

Singapore, Singapore

- Leadership product development and deployment.

- Develop and edit the bid, RFI, and RFP content.

- Participate in field events, workshops, and webinars.

- Conduct Proof of Concepts and demonstrations of SASE / ZTNA / SD-WAN and security for large enterprises and oil/energy companies across Southeast Asia countries.

- SASE/SSE/ZTNA/SD-WAN competitive analysis and knowledge sharing. Page 1 of 7

- Collaborate with partners to better cover territory customers and accelerate customer adoption of SASE solutions.

- Ensure customer satisfaction.

- Support our customers to achieve results and help them cross the boundaries of the cloud with security and trust.

- Work closely with the internal team with appropriate mechanisms

- Manage multiple requests simultaneously & strategically.

- Maintain a robust pipeline and associated territory target lists in the CRM tool.

- Deliver revenue and growth targets for territory business success.

- Ensure strong customer tier-up momentum for Southeast Asia.

* AI_Proton a Smart Internet Services Division @Proton Oil&Gas. Calculus

Professional Services Engineer SASE / SD-WAN / SSE / ZTNA February 2023 - May 2023 (4 months)

ASIA

*Work closely with the sales team, and provide pre-sales support and technical consultancy to customers.

*Provide consultative selling and best practice guidance for SASE / SD-WAN / SSE / ZTNA and security architecture in major accounts.

*Responsible for understudying customer requirements, environment, and challenges and being able to propose/provide security solution design and implementation solutions to clients.

*Responsible for carrying out presales function in solution offerings (proposal, solution demo, presentation, build-up PoC test cases SASE/ZTNA).

*Participate in preparing tender documents and proposals, RFPs, and RFIs.

*Perform Proof of Concept Demo to customers.

*Work closely and provide technical support assistance to our customers.

*Provide a technical workshop and joint planning session with strategic customers.

*Provide regular reporting of account engagement progress weekly. Versa Networks

Business Developer / Solutions Architect LATAM

May 2019 - February 2023 (3 years 10 months)

LATAM

Perform Business Development and Pre-Sales activity for Versa in the South American theatre for both Enterprise and Service Provider markets. Page 2 of 7

Line up and support beta customers and POCs for Versa in South American theatre.

Provide customer feedback to make Versa Products better. Work with Product Management to solidify the roadmap. Identify macro trends to enable Versa products to be slightly ahead of the market.

Provide business analysis of customer accounts in terms of new projects, budget, buyer, and the competitive standings of Versa products at the company.

Perform proofs of concept - POC, design, and implementations of SDWAN / SSE / ZTNA / SASE services.

NOVOMERC PANAMA

Presales Solutions Consultant

February 2017 - April 2019 (2 years 3 months)

America Central, Caribe & USA

Take leadership role as technical pre-sales specialist driving technical solutions for the assigned Caribbean region.

Understand, articulate and position both internally and externally Juniper’s end-to-end Architecture including technologies such as: security, routing and switching, SDN, Cloud, and network management solutions. It is critical to position virtualization and/or cloud services in all projects. Strong architectural pre-sales experience.

Apply the knowledge of multivendor solutions such as Cisco, Nokia to propose solutions based on Juniper products.

Nokia Networks

6 years 11 months

IP Expert Customer Care

October 2015 - August 2016 (11 months)

Bogotá Colombia

Provide support for network services provider of mobile Internet / LTE. Attend emergency calls to solve problems in the IP / MPLS service provider network.

Proactively develop processes for network optimization and fault prevention. Technical lead in the implementation of new connectivity services Routing / MPLS / QoS.

Designing enlargements to the network services provider of mobile Internet. Page 3 of 7

Designing and implementing End-to-End QoS policies on the network. Support the implementation of new technologies and new telecommunications services such as VoLTE, VoWiFi, Cloud services.

IP Expert

August 2014 - August 2016 (2 years 1 month)

LAT

- Provide technical leadership and design guidance in the implementation of the proposed solutions.

- Perform services within the EPC/IP team with a prime focus on Project delivery/Care.

- Responsible to develop and design of EPC/IP site connectivity for 4G/LTE MBB Service provider.

- Ensure high availability of Core network services through effective Project delivery. This involve activities such as troubleshooting, root cause analysis, correction development, testing and implementation.

- Provide first level advanced technical support for queries (customer & internal), according to customer contract and internal support model.

• Leading role in complex troubleshooting cases, including 3rd party equipment and Multivendor Interfaces

• Responsible for meeting contracted response times.

• Responsible as technical customer contact

• Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery

• System tracing and protocol flow analysis, expert in utilizing troubleshooting tools.

- Undertake operational acceptance of solutions implemented in the production environment. Lead and organize Core related pilots/trials/projects, SW upgrades roll-outs, patch installations.

IP PLANNER

October 2009 - July 2014 (4 years 10 months)

LAT

I Working as a technical IP Planner in the LAT region team, doing technical high level consulting, delivering tools and training to support IP Design, Optimization and implementation engineers in the field. This gives me the chance to work on the latest technologies and systems and be the first to gain competence on these in the network planning and performance community. The technology area and corresponding products are NSN and 3rd party products (i.e. CISCO, Juniper) and solutions with IP connectivity. The main responsibilities include several of the following: Page 4 of 7

- IP Planning for eNodeB, EPC/LTE connectivity.

- Creating technical documentation (Planning & Optimisation Related)

- Providing competence transfer, primarily internally in the company.

- Knowledge sharing and support to the regional engineering community.

- Participation in pilot product and service projects for new systems/ technologies.

- Participate in planning/performance project delivery process work. Today I have a several experience implementing Carrier Grade NAT con Juniper MX960, and planning for IPv6 transition.

M13 International

5 years 10 months

Senior System Engineer

December 2003 - September 2009 (5 years 10 months) At the moment I lead the equipment of pre-sales engineering, where my responsibility is in understanding the necessities and requirements of the clients and to transform them into a technical solution cost/effective as far as professional services and telecommunications equipment that satisfy the requirements asked.

To make technical-commercial presentations to clients present and future clients with the idea to identify and to open new opportunities of businesses. Other primary activities include customer presentations bids and proposal coordination as well as network design. Manage projects implementations, providing installations and service readiness testing as require. Systems Engineer Colombia

December 2003 - December 2007 (4 years 1 month)

Primary activities to maintain informed and enabled to the commercial managers and the Pres-sales engineers as far as the new technologies, protocols and applications in the area

of the telecommunications, of such form that M13i maintains the leadership technological.

Design of solutions with equipment and services Juniper Networks as much of the security line like of routing. Other equipment and solutions Cisco Systems, Extreme Networks, SonicWall, Nortel, Sandvine, PeerApp, 3COM, Bluecoat. Technical instructor of networking, Internet protocols and workshops with Juniper Networks and Extreme Networks technologies. Page 5 of 7

Resident Engineer for large telecom operators such as Telefónica Colombia and Telefónica del Perú.

CTBC

Engineer of assisted operations at CTBC Brazil

2008 - 2008 (less than a year)

Primary Activities: Resident Engineer for technical support in IP/MPLS core network, setting and implementing new services and network protocols to improve efficiency and availability. Provide advanced level support to network events that occur.

Perform homologation of services, configuration, management and support of Juniper Networks E-series and M/T-Series.

QOS Tecnologia

Resident Engineer at GVT Brazil

2008 - 2008 (less than a year)

Advanced Level Support to MPLS Networks with Juniper equipments. Equant (Former E&S)

Network Support Engineer

2002 - December 2003 (1 year)

The main responsibility was to provide second level technical support which was an advanced solution to the technical problems of corporate customers and ISPs, as well as networking events and networking International IP Core of Equant in Colombia.

I also had functions of implementation and delivery of services to new customers.

CoNETcom

Network Engineer & Tech Instructor.

January 1999 - December 2002 (4 years)

Functions: Sales engineer, Network support, installation, configuration and delivery, provisioning services.

CISCO Networking Instructor, CCNA, CCNP.

Americatel Colombia (Former Quantum)

TX Provisioning Engineer

1998 - 1999 (1 year)

Page 6 of 7

Responsabilities: Provisioning a delivery IP data services, Radio microwave Transmision installations, sites surveys, installation and commissioning of VSAT satellite communications, installation and

troubleshooting for SDH/PDH network.

Education

Daytona State College

Advanced Technical Certificate in Cybersecurity, computer, network security and forensics · (August 2024)

Universidad EAN

Ongoing Master's degree in Global Marketing, Telecom Marketing / Sales · (2017 - 2019)

Nokia Academy

MBB E2E QoS Workshop Planning, Palnning of Quality of Service on Mobile Networks · (2015 - 2015)

NSN Academy

EPC / LTE Specialist · (2009 - 2013)

QoS Technical Training Certificates - Brasil

Juniper Core Routers Specialist, Networking · (2006 - 2007) Page 7 of 7

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