Customer Service Delivery Associate
Resume:
Mia Phillips-Butler
Corinth, TX 76210
*******@*****.***
Professional Summary:
I am highly motivated individual with over 16 years of retail experience. During my 16 years I have specialized in providing great customer service, as well as building great customer/employee relationships. I am reliable, hardworking, and dependable. I have supervised the logistics department, which ships and delivers over 400 prescriptions weekly. Having an eye for accuracy is one of my strongest points. Currently, I work as a Delivery Associate for a company called Patriot DSP (delivering Amazon packages). Also, I work as a dispatcher for the other DSP’s. I am also employed part time displaying my passion in caring for the elderly/adults with disabilities. I strive to be phenomenal in every area of my life. I am a fast-paced worker, great at learning new tasks, and I look forward to becoming a part of your team. In closing, I would like to thank you for taking the time to review my resume.
Skills:
*CNA
*Multi-tasker *HIPAA Regulations
*Dedicated *Implement Workflow Tasks
*Quick Learner *Assign Job Duties
*Ability to Resolve Conflict *Deescalate Problems
*Ability to Train *Microsoft Word, Excel, Pioneer,
*Great Phone Skills Outlook, USPS, FedEx mail
*Highly Organized *Arrive on Time Delivery, Beavex Delivery,
CourMed Delivery
Work History:
Dispatcher 11/2020-present
Delevery Management Group LLC, Fort Worth TX
*answer all driver associates question
*help keep them safe out on the road
*call for tow/roadside services if needed for the drivers
*process DSP’s schedule and roll call for the next day
Delivery Associate (DA, Step-Van) 11/2019-4/2021
Patriot DSP LLC, Fort Worth, TX
*load Amazon truck with packages
*deliver Amazon packages to customers
Dispatcher 11/2020-present
Delivery Management Group (DMG), Fort Worth, TX
*take care of on the road issues for multiple third-party companies that deliver for Amazon
*road coach for the DA’s
*answer any questions they may have
*get them help if needed with their route
*process their scheduling for the next day
Pharmacy Technician Trainee, Logistics team member 2/201*-**-****
Thrive Pharmacy Solutions, Plano, TX
*Logistics-ringing up patients RX’s and setting them up for either mail out or delivery
*Accounts receivable/payable
*Answering phones(primarily)
*Rotated between data entry and filling RX’s
*Maintains Uline order and stock inventory for logistics
*Excellent Customer Service
CNA/Caregiver 9/2016-present
Heaven @ Home Senior Care, Denton, TX
*Take care of the elderly, whether in their home or in a facility
*Help with small household chores
*Prepare meals if needed
*Run errands/take to appointments if needed
*Medication reminder
*Great companion
Pharmacy Technician, Guest Services, Pricing Team Member 10/2003-2/2017
Target, Salisbury, MD/McKinney, TX
*Rotated between data entry, filling RX’s, ordering, stocking, answering phones, ringing out customers
*Maintained perpetual inventory in the pharmacy
*Priced markup/downs throughout the store
*Handled returns/exchanges, also price matched
*Wedding-Baby registries
*Online/Instore shopping/pick up
*Excellent customer service
Night Shift Grader 3/2006-7/2007
Perdue Farms, Salisbury, MD
*Graded broiler chickens
*Hung them either on the packing line or cut up line
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