General Manager Customer Service

Jeffrey T Lochmann

Middleton, WI *****

(cell) 608-***-****

**********@*****.***

R E L E V A N T S K I L L S & E X P E R I E N C E

Demonstrate, model and coach expectations that prioritizes the service experience

Schedule for profit and successful customer service.

Order product to maximize profitability.

Perform local store marketing to maximize business and social responsibility.

Satisfy the needs of the business by providing high-quality, cost-effective food service

Maintain accurate and timely accounting and financial records

Creating a fun, safe environment by embracing diversity and individuality

Implement preventative maintenance of equipment.

Train employees and management beginning with orientation through management

More than 20 years management experience and expertise

Provides prompt, friendly customer service, treating customers as the most important people in the store

Able to set and achieve goals, and work well under pressure.

Treats all people in a fair and consistent manner and regularly and genuinely acknowledges strong teamwork and potential

W O R K H I S T O R Y

Route sales representative

Frito Lay

Madison, WI

11/2023 to

Server

SSP America Restaurant

Dane County Regional Airport

6/2019 to 4/2024

Shift supervisor, trainer, auditor

WISCO Hotels

Madison, WI

1/2022 to

Assistant Manager, FOH Manager

Monks Bar & Grill

Middleton, WI 10/2021 to 1/2022

Assistant Manager

Culvers Restaurant franchise

DeForest, WI

6/2020 to 3/2021

Jeffrey T Lochmann

Food and Beverage Supervisor

Gamers Grill Ho-Chunk Gaming

Madison, WI

04/2019 to 8/2019

Manager

Hy-Vee Market Grille,

Madison, WI

10/2018 to 05/2019

Assistant General Manager / General Manager

Arby’s - Madison, WI area

4/2015 – 10/2018

Manager /General Manager

Denny’s - Madison WI

8/2014 – 4/2015

General Manager

IHOP franchise Madison, WI

11/2016-3/2019

General Manager /unofficial area manager

Burger King – Madison; Sun Prairie, WI

9/2009 – 4/2012

Assistant General Manager/General Manager

Sonic Drive-In (SDI Wisconsin, Inc) - Middleton, WI

12/2008 – 9/2010

• Opened this new restaurant

E D U C A T I O N

Concordia University, Madison WI

Bachelor Degree in Business Management

Bachelor Degree in Human Resource Management

Contact this candidate