Technical Support Specialist

Omar Cardwell

Des Moines, WA 206-***-**** ******@*****.*** NaƟonal Security Clearance: Secret, Public Trust Technical Support Specialist

As a seasoned support engineer with extensive IT experience, including DDI services, I am dedicated to delivering excepƟonal customer service and expert troubleshooƟng. I have successfully managed complex project migraƟons to Infoblox from various plaƞorms, including BIND/Linux DHCP/DNS, AD, CNR and Vital QIP. With a strong background in varied and complex computer and network systems, I thrive in team-based work environments, consistently demonstraƟng self-monitoring, effecƟve communicaƟon, and advanced problem-solving skills. CORE COMPETENCIES

Support Engineering Technical Support Management TroubleshooƟng InformaƟon Technology Project Management Network Systems SoŌware ApplicaƟons (Infoblox, Vital QIP, CNR, F5 GTMs, BlueCat) CERTIFICATIONS

Infoblox Qualified NIOS DDI Expert – 2023; DDIP: DDI Professional – 2023

Bluecat Security and Advanced ConfiguraƟon 8.0, 8.1 & 8.2; Fundamentals CerƟfied Professional (BFCP) 4.1; Bluecat Fundamentals – All Topics; IPv6 Fundamentals

General: Windows, Linux/Unix, MicrosoŌ AD, & VMWare skills

DDI ImplementaƟons: Infoblox, BlueCat, BIND, Lucent Vital QIP, F5 GTMs, Cisco Network Registrar (CNR), & OS/2 PROFESSIONAL EXPERIENCE

Lead – Advanced Network Technical Support AT&T Global Network Services 2023 – Present

Managed hardware refreshes, upgrades, and patching for 30 grids and 360 nodes

Provided peer mentoring as needed

Served as the DDI team focal for various accounts, overseeing change management, problem determinaƟon and resoluƟon, on-call support, new account on-boarding, and project management Senior-Advanced Technical Support AT&T Global Network Services 2015 – 2023

Supported DNS, DHCP and IP management across mulƟple customer environments uƟlizing a range of operaƟng systems and applicaƟons, including Infoblox, Vital QIP and Windows AcƟve Directory Senior Specialist-Advanced Technical Support AT&T Global Network Services 2011 – 2015 Senior Specialist-Technical Architect AT&T Global Network Services 2010 – 2011 Technical Design Engineer AT&T Global Network Services 2009 – 2010

Managed both DNS, DHCP and IPAM for various customers uƟlizing a range of operaƟng systems and applicaƟons, including Infoblox, UNIX/Linux using BIND, VitalQIP (both Windows and UNIX/Linux), AcƟve Directory DNS/DHCP, Novell NetWare and F5 BIG-IP Global Traffic Manager IP Services Technician InternaƟonal Business Machines (IBM) 2005 – 2009

Managed both DNS, DHCP and IPAM for various accounts using various operaƟng systems and applicaƟons

Provided 24/7 on call support for mulƟple customers

DNS Team focal for various accounts, represenƟng the team on both change, problem and project meeƟngs DNS Team Lead, IP Admin group InternaƟonal Business Machines (IBM) 1999 – 2005

Managed DNS, DHCP and IPAM for the customer using VitalQIP on UNIX and Cisco Systems Network Registrar applicaƟon (running Solarus Sun)

AcƟvely involved mulƟple migraƟons of DNS and DHCP servers from mulƟple plaƞorms Cardwell-1

IntegraƟon of server/workstaƟon configuraƟon files for OS/2 and XP in an environment of 5,000 servers and 30,000 clients

Led team members in the daily operaƟons including formulaƟon of DDI processes and procedures, operaƟon schedules and network diagrams for the DNS and DHCP infrastructure IFS Technician InternaƟonal Business Machines (IBM) 1998 – 1998

Provided technical support, LAN and WAN installaƟons and plaƞorm conversions for thousands of sites

Managed remote hub configuraƟons

Remote server and workstaƟon troubleshooƟng and repair

Server IBM 330 and workstaƟon IBM 300pl/gl builds

LAN/WAN systems configuraƟon and integraƟon using token ring, T-1, Frame Relay, 354 fiber extenders, SynopƟc 2715 and 2705 expansion hubs, Bay Stack token ring hubs, Cisco 2515 routers, and Smart UPS (via APC module)

Remote administraƟon using OS/2 Warp Server 4.0 via Neƞinity and TCP/IP of more than 5,000 servers and 30,000 workstaƟons

Lead team of site conversions of WAN/LAN sites from Novell NetWare to OS/2 Warp 4.0 Network Service Coordinator Jore CorporaƟon 1994 – 1998

Installed, configured, opƟmized, integrated a network, and troubleshooted Windows NT 4.0 and Novell NetWare 3.11/4.12

Researched and priced hardware addiƟons and replacements to the network

Resolved both hardware (nodes, print servers, printers and net cards) and soŌware problems

ApplicaƟon support for users’ programs such as MS-DOS, Windows 3.11, Windows 95, MS Access 2.0/95, MS Excel, Lotus 123 for DOS and Windows, and MS Word for Windows 6.0/95

Installed and troubleshooted fax/modems (internal, external and PCMCIA)

Provided support for COMSAT in both the office and on the seagoing tugs EDUCATION

Bachelor of Arts (BA), Management, Computer Programming – The Evergreen State College, Olympia, WA AWARDS

1/26/2023 Outstanding Support During Q4’22

4/14/2022 Outstanding DDI (DNS, DHCP and IP Management) Support! 10/25/2021 Making a Difference Award

assisted the Network Engineering and ISE/IM teams outside of my regular hours (in addiƟon to my regular duƟes) on a criƟcal and highly visible incident for customer. This was impacƟng key manufacturing site and whole of Europe internet access but team stayed on this for very long hours unƟl resoluƟon.

8/30/2021 Customer Service Award

Outstanding team work and support of a Disaster Recovery for customer outside of my regular hours (in addiƟon to my regular duƟes).

7/22/2021 Customer Service Award

ExcepƟonal move of equipment from one data center to another data center Cardwell-2

11/11/2015 Star Performance Award: Customer Infoblox Deployment Project re-design and integraƟon of 3 Infoblox grids; replacing end of life hardware with 39 Trinzic appliances; upgrades of 3 grids (80 appliances); adding reporƟng servers; installed 6 new appliances installed

PROJECTS

2023

Customer TransiƟon (seƫng up DNS, DHCP and IPAM within Infoblox grid(s)) FLUS-REQ-000872 – Infoblox to provide DHCP for Pulse_IvanƟ VPN Project 2022

Infoblox modernizaƟon project (involving hardware refresh and replacement of individual nodes into HA pairs) Customer GeCEP 458360 (moving Infoblox grid to customer's network) 2021

Customer MigraƟon Project from PiƩsburgh to Rhode Island and Tampa Customer ATTRFS-528 Project

NetTN Infoblox Project

2020

GSNI-MAXIMO SHARED BRAZIL – DNS Move ZONE-US

ATTRFS-470 DKCN Denmark Customer-NuevoluƟon – New Research Site – ST MNS-Pro ATTRFS 421 USAS ModernizaƟon 2019 US Refresh INFOBLOX ImplementaƟon DTAC ATTRFS-512 SPWO AUME site closure

Customer RFS 477 NTN Project Working Sessions

USLV Golden Gate 2020

ModernizaƟon 2020 NETB ATTRFS-479, 486 and 487

MNS Pro ATTRFS-524 USBH Site closure

MNS-Pro ATTRFS-484 ModernizaƟon BRSP1 & BRSP2

MNS-Pro ATTRFS-485 PRJU

ModernizaƟon 2020 MOW DNS Appliances – ATTRFS-486 and 487 2019

AmEx servers on Customer premise with DNS service (6 month project) 2017

Customer MNS-Pro ATTRFS-225 Amgen Tampa Site

Customer ATTRFS-213 – Anycast address for Forwarding DNS servers Customer – ATTRFS-135 USAS Cloud Co-Lo + ATTRFS-214 ERP Plaƞorm Upgrade for USLV ADD INFOBLOX DEVICES TO GRID

Customer ATTRFS-214 ERP USAS add Infoblox devices to grid Customer – ATTRFS-221 – USBO AC20, ACC22DNS decom – Standalone GM Customer ATTRFS-84 CNRS Site RelocaƟon Turn up DNS appliance in CNRS Customer ATTRFS-186 ipv4 Change

Customer – AVON Infoblox Design

Cardwell-3

2016

Customer GeCEP # 275329 – LiƩleton MA – Net-OpƟmizaƟon & WLAN Upgrade – Building B – Wireless Cutover Customer Aerojet CA003 VLAN RemediaƟon

Customer HN VOIP MigraƟon VOIP – CA045 HunƟngton Beach Customer DNS Cache Forwarder at CA030

Customer VA016-Hampton Vlan RemediaƟon

Customer VA015 Vlan RemediaƟon

Customer TX015 Irving, TX

2015

ARFS-158 customer Infoblox MigraƟon

redesign of the Infoblox grids; swapping of end of life equipment; DHCP scope migraƟons to new members; zone migraƟons; new name server groups; installaƟon of reporƟng servers ARFS-184 USON Onyx Site Closure customer

migraƟon of zones from the Onyx grid to the internal grid; decommissioning of the Onyx Infoblox appliances and grid

Customer GeCEP 284786 DNS Cache FWD

planning of moving a Commercial Grid member from Boulder to Aerojet Customer EOL Infoblox Hardware Replacement at Boulder provided list of end of life grid members to customer; aƩending planning meeƟngs; assisƟng project manager with logisƟcs

Customer transiƟon account

assisƟng with primary focal and project manager in regards to technical issues 2015 3Q Pool – PreGECEP DMZ Infoblox Design and Work Customer seƫng up new DMZ appliances to act as hidden external DNS servers 2014

Infoblox Upgrade and Install for Rochester and San Francisco Successfully completed hardware refresh for customer (Infoblox appliances). GeCEP 226343 – Infoblox Redesign project

RFS 140220 – Customer Onyx Site TransiƟon

RFS 140219 – Customer Singapore DC Site Conversion EMEA Network Equipment Refresh (WEEE) 121053

DNS Infrastructure Update

Dual Eligible ReporƟng

Cardwell-4

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