Customer Service Data Analytics

Emem Ubeng

E-mail: **************@*****.***

Phone: 202-***-****

Bowie, MD-20715

OBJECTIVE

I am a highly ambitious person seeking work opportunities to apply my educational training, customer services, and caregiving skills to ensure organizational success. Looking for a challenging role to utilize my data analytics, IT, customer service skills for the growth of the organization as well as to enhance my knowledge by learning from others.

COMPETENCIES

Patient and self-motivated person with a mature sense of judgment and decision-making skills.

Ability to translate visions into concrete results and lead others to change and improve the quality of work.

Strong verbal and written communication skills and Ability to work with little or no supervision.

Innovative, use of own initiative, and ability to adapt easily.

Can work both independently and with a team to deliver services in a pressurized and deadline-driven environment.

Reliable and hardworking and fast learner who works accurately and pays attention to details.

Creative in problem-solving and a self-starter and Proficient in Microsoft Word, Excel, and PowerPoint.

WORK EXPERIENCE

Abacumber technologies Inc - Silver Spring, MD

Customer Service Associate

February 2020 to January 2021

Solving customer complaints and answering questions

Provided product information to customers.

Processed returned goods from customers.

Treasure Garden – Lagos

Customer Service Representative

June 2015 to July 2019

Maintained customer satisfaction with thinking strategies focused on addressing their needs and concerns.

Provided help for customers in our region and beyond.

Answered all calls and forwarded them to the appropriate department.

Innovative Life Solution, MD

Direct Support Professional

From January 2018 to present

Advocating with the people I support for justice, inclusion, and full community participation.

Assisting the people to maintain and develop relationship services.

Initiating communication and follow-ups with patients’ medical appointments and keying them into the system (Microsoft Office and Excel).

Assisting individuals with administering medication.

Participating in the development and implementation of individual support plans.

Coordinating community services and inclusions.

Priemeir Care

April 2019 – February 2021

Home Health Aid

Assisted with an appropriate range of motion exercises.

Promoted individuals’ activities of daily living skills.

Assisted in ambulating, using rules of body mechanics.

Assisted in preventing the physical complications of activity.

Completed administrative and clerical documentation.

EDUCATION

Crawford University

Bachelor of Science in Mass Communications

RELEVANT COURSES

Adult and Paediatric First Aid /CPR/AED training.

Certified Medication Technician (MD

REFEREES

To be submitted upon request

Contact this candidate