Customer Service Manager

Christopher Sykes

909-***-**** **** Pedley Rd #*20 Riverside, CA 92509 **********@*******.***

Objective

To obtain a challenging position that will utilize my skills and experiences, and which will also provide me with the opportunity for growth and advancement within the company.

Skills and Qualifications

Commercial and Residential Electrical

High voltage/low voltage lighting systems, audio systems and wiring, VFD, E-stops, Photo Eyes, Data and Phone Lines

Great customer service skills and enjoyment working with people. Team player

Switch Gears, Transformers and Musco Lighting, PLCs

Very work oriented, excited to learn new skills, fast learner, self-motivated, very knowledgeable in my skills and organized.

Running conduit and bending pipe

Single phase, Two and Three phase wiring

Knowledge of operating construction vehicles (bobcat, forklift, grade-all, cherry picker)

Inventory and stocking

Installing and maintenance of main service panels and sub panels

Experienced with Digital Scanning System - SICK

Excellent knowledge of construction tools and equipment

Pulling wire and making up junction boxes.

2+ years experience in a Management role

General handyman services

Knowledge of Microsoft Excel, Google, Zoom and Microsoft Teams

20+ years Electrical Experience and other construction fields

Reading plans and blueprints and the ability to easily navigate through construction zones and job sites.

Equipment delivery

Familiar with the Lincoln lubricating system.

Education

John Glen High School, Norwalk, CA 1992-1996

General Education GED received

Professional Experience

FedEx Ground

Maintenance Service Manager (MSM) Chino, Ca 8/2021 – 2/2023

Transferred from Rialto location to Service Manager role in Chino. Managed up to 25 employees, with 7 Technicians directly reporting to me. Monitored timesheets and attendance, trained or re-trained in company policies as needed. Oversaw daily workloads of technicians to ensure timely completion of work orders. Assigned special projects to the appropriate team and followed up or assisted where needed. Communicated with outside vendors, FedEx Maintenance and FedEx Operations departments via emails, pass-downs, phone calls and Microsoft Teams. Participated in bi-monthly safety meetings, as well as weekly management meetings and communicated well to make sure everyone was on the same page. Focus on mentoring and developing a strong team through excellent communication. Assisted and trained any team member who was either struggling or learning a project or system. Performed audits with the technicians to ensure the team is maintaining management of the 2040 Carbon Neutral Commitment, including Fuel Island inspections, Yeti Site Snapshot, and verifying that quality PMs were being performed. Ensured that the team kept the inventory cages clean and up to date at all times. Worked with another MSM to build a sorter track vacuum to minimize wear and tear on the internal track of the BEUMER tilt tray sorter. Also collaborated and modified a Hippo chute jack with a package break, to improve safety for the user. With an eye always on safety, I train each team member on all safety areas from conveyer safety, NFPA 70 electrical safety, forklift training, and Lockout Tagout, introducing and training in PLAK. I have assisted in implementing the Brady Visual Tag lockout procedure. Also have worked with other departments to improve load stands and labeling on the floors and the dock doors. I ensure that every member of the team feels valued, safe, respected and empowered. Always communicated with my team any advancement opportunities available to them, as I encouraged growth within the company.

FedEx Ground

Maintenance Technician Specialist CA Rialto, Ca 9/2015 – 8/2021

Work in a hub with 26 scan tunnels and 3 different types of sorters (RS200 Shoe Sorter, Tilt Tray small sorter, and RS150 pop up diverts), with a team of 7-12 technicians on my shift. Complete daily work orders as well as any red button or priority issues. Troubleshooting electrical issues with my knowledge of the NEC code requirements. Perform preventive maintenance and repairs on all machines, belts, sorters, power turns, live rollers, and conveyers as well as our own equipment such as tuggers and tugger trailers and carts. Respond to sort calls as they come in. Train and mentor less experienced technicians, teach other technicians the best practices for safety and efficiency in the workplace. Verify daily SWAK and DIMS tests, as well as trouble shoot scanning, SWAK, Network and sortation system controls. Monitor ISS for statistics review to ensure the building is running smoothly. Utilize Graphics and ISS to assist operations with any issues that could cause downtime. Able to configure and restore DeviceNet and ControlNet networks. Run safety tests and maintain batteries. In collaboration with John Cochran, we came up with a new innovative idea for BCSA that simplifies the process of locating and notating any low, damaged or defective fire extinguishers throughout multiple hubs. Perform Lockout Tag out and safety procedures and also look for any potential hazards in the workplace. Constant review of statistics through ISS and graphics. Train the operations team on correct usage of equipment. Knowledge of SICK tunnels automation. Make sure the images on Spider and Red Hat are clear and populating. Collaborate with the planner on any and all upcoming assignments. Follow proper PPE and safety guidelines and uphold the policies set forth by FedEx Ground. Compliant with all Learning Center classes. I am familiar with building startups and the order in which all systems need to be started. Also perform daily system walkthroughs to look for anything that can be repaired in order to prevent any downtime in the building (aka predictive maintenance). Keep an orderly and clean work environment. Organize and maintain parts and equipment inventory on materials and supplies to ensure myself and my coworkers have everything we need to complete our job duties. All other duties as assigned.

Arco - AM/PM

Cashier Moreno Valley, CA 3/2014-12/2014

Maintenance of store and store grounds (parking lot, Gas pumps). Worked with crew of up to 4 employees and maintained smooth work flow. Trained new staff. As a cashier worked with over 700 customers a day and handled up to $5,000 in sales. Resolved customer complaints and ensured they left satisfied. I received high remarks from supervisors for providing excellent customer service and my ability to learn quickly. Administered receiving of and checking in inventory, and stocking shelves. Worked closely with vendors from other companies, and other related duties as assigned.

General Handyman Inland Empire, CA 9/2008-3/2014

Handyman services

Installing, lighting, wiring, conduit and breakers. Contactor boxes and J-boxes. Drywall and Painting. Installing floors and subfloors. Installing switches, receptacles, custom lighting. Residential plumbing. Some HVAC and A/C repairs. Spoke with inspectors and made sure everything was done to code and pull permits. Repairing and replacing doors, windows and screens. Concrete work for patios and driveways. Fencing installation and repair. Some landscaping. Repairing equipment and large appliances. Roofing repairs and installation.

Ace Electric San Diego, CA 12/2006-7/2008

Electrician

Supervised up to 6 employees at a time. High voltage electrical. Installing Musco lighting for sports fields. Installing switchgears, contactor cabinets and pedestals. Pulling wire from sizes of 14 gauge to 500 MCM. Digging trenches for conduit. Drove forklift and set lighting poles. Demo of old electrical equipment and installation of new equipment. Installing grounding systems such as vaults, halo grounding.

TJ Electric Yucaipa, CA 2/2006— 11/2006

Electrician/Driver

Commercial buildings. Drove company vehicle and had company cell phone and gas card. Interior lighting in Rialto School District. Ran wire and conduit from in to 6 inch sizes. Installed breaker panels and switchgear systems in new buildings. Ran conduit and wiring for cell sites and generator hookups. Fluorescent lighting, custom switching, and ceiling fans. Installed receptacles and lighting fixtures of all types. New and old construction electrical. Utilized company equipment (electric wire puller, hot box, scissor lift). Commercial buildings and some residential buildings.

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