Systems Engineer Project Management

MILES D JOHNSON

Email: **********@*****.***

Phone: 214-***-**** or 469-***-****

LinkedIn: https://www.linkedin.com/in/miles-johnson-1193b125/

Summary:

● Information Systems Engineer with ITIL Agile, Tanium and HIPAA (PII) experience, strong organizational skills, project management skills, excellent communication skills, and great multitasking ability. Design, Implement, Deploy, Manage and Maintain windows\Citrix infrastructure and VMware.

● Provide support to the customer for engineering, implementation, technical resource assessment, consultant task management, and training requirements for Tanium. Used Tanium Discover to identify unmanaged assists to deploy Tanium to the endpoints.

● Provide recommendations for best commercial business practices from other commercial customers utilizing the Tanium knowledge base.

● Years of experience in server configuration, Clustering systems, Level 3/4 & Escalations support, repair installations and troubleshooting of large global Enterprise environments w/ Palo Alto network, Arista switches network, Cisco switches, NetScaler, F5, Cisco/UCS, HP, IBM/Lenovo, Nutanix, HP, Dell, Super Micro, EUC, equipment. Using VMware and storage NAS, NetApp, EMC, Intune, SCCM, Middleware (Citrix) technologies, f5 load balancing, & Cloud Infrastructure.

● Experience Information Technology, with extensive knowledge, of configuring with security and system implementation following industry standards or Citrix XenDesktop, Citrix Storefront, Citrix Studio, Citrix Director, Citrix MCS, Provisioning Services (PVS), NetScaler Access Gateway, FAS servers, UCS blades, IBM Turbonomic Management, Nutanix, HP, Dell, IBM Windows servers (2000-2022), Hyper-V, VMware 5.0-7+, Horizon 6,7, DRS, Network Storage (EMC, HP, Dell, IBM, NAS). Knowledge of IBM mainframes system and storage, Carla tools, Cloud and Security platforms.

Ability to perform project work and server builds in a fast-paced environment w\VMware Windows Server/Linux OS supports (Windows Server 2000 - 2022), and problem resolution for Windows, Citrix SDX/MPX/VPX/DaaS, Citrix Virtual Apps and Desktops 1912 and later, RH, Linux environment and troubleshooting large global enterprise level client/server environment servicing multiple clients in a shared data center for daily support, maintenance and operations of Windows\Linux servers 2008/19/22 X64 R2/Datacenter Citrix 7.15\1912 LTSR and other distributed systems according to service management procedures. Several years experience on VMWare ESX and Administering RHEL (V6, V7, V8) Provide troubleshooting level 3 /4 support and escalations for infrasturcture . Extensive application debugging experience utilizing Citrix tools, Microsoft System Internals Tools.

Professional Experience

MDJ Consulting Freelance Lead Citrix Engineer OCC 81-4062351 Nonprofit) Plano, TX, 08/22 -Present

Depoy Citrix products to the client environment alone with VDI solutions.

Wipro/LinkedIn Richardson, TX 05/2022 – 08/2022 Sr. Infrastructure Engineer /Citrix SME

● Provide production support for the production, data center environment, and Work using VMware, DNS, DHCP, TCP / IP protocols, clustering, load balancing, firewalls.

● Using Jira ticketing systems providing break/fix and installs solutions to the Data Center. ● Used Tanium tool for Endpoint management and monitoring of firewall and ports status ● implementation plans, LTM, GTM, or AVI load balancing technologies.

● Administering RHEL (V6, V7, V8)

Pyramid Consulting /Compucom (Remote/Onsite) 01/09/2021 -03/30/2022 Field Technical Engineer / Citrix SME

● Provided break fix, configuration of hardware, VMwarw, network small office, Toughbook, POS, printers ((NEC) (POS systems) Network Printers & desktops) routers to contracted clients. Experience with Red Hat Linux including Standalone and Virtual Servers, with Citrix VDI.

● in Administering RHEL (V6, V7, V8)

● Used VMWare ESX experience

● preform break fix

Insight Global/Boeing Remote 09/2020 - 12/2020 Sr. Systems Engineer/Citrix SME Architect

Build and move Citrix farm to new data center, provide support(break fix),Toughbook,using best practice, ticketing systems and change control. Used F5 implementation plans, LTM, GTM, or AVI load balancing technologies. ● Used Tanium tool for Endpoint management and monitoring of firewall and ports status ● Citrix Cloud Virtual Apps and Desktops (CVAD) Citrix Virtual Apps and Desktops 1912 and later ● Citrix Workspace Environment Management (WEM)

● Citrix Provisioning Services (PVS) and Machine Creation Services (MCS)

HCL/Artech Baxalta/Shire-Takeda - Chicago, IL / Remote 01/2019 – 10/2020

Infrastructure Technical Consultant/ Engineer- Windows\Citrix SME Architect

● Deploy Xen desktop\ XenApp 7.15 LTSR) 7.15+ and Cloud (AWS hosting, Azure) to Takeda and other subsidiaries. Build out remote sites, and consolidate DC and decommission legacy infrastructure.

● XenApp/desktop 5.X and 6.5 Environment included Symantec, Tend, & McAfee, Novell, Linux, Ubuntu, RH, NT4, Win2k0-3\8, Win2K12/16/19, EXS, Patch Management, IIS, ADFS, GPO, security group. PKI, LDAP, SSO, O365, OneDrive, Google Drive, (Windows & Citrix), OCS (Sure-Pay, CA Service Desk, SNOW (Service Now), App center, XenCenter, Citrix MMC, Director, Studio, Citrix Workspace Environment Management (WEM), Citrix Provisioning Services (PVS) and Machine Creation Services (MCS),Citrix Netscaler / ADC / VPX, VPX, SDX, ITIL, .NET, Access Management.

● Citrix Cloud Virtual Apps and Desktops (CVAD), Citrix Virtual Apps and Desktops 1912 and later ● Assisted w/ DC upgrade from W2k3 – W2K16/W2K19. Used Identify and Access Management tools (CA), SSO, and IMS for access control.

● Work with the Security Operations Center (SOC) and Network Operations Center (NOC) teams to assess and diagnose technical issues using Splunk, Wireshark, and Tanium.

● Used Tanium tool for Endpoint management and monitoring of firewall and ports status

● Globally delivered Tanium technologies and programmes, building a world-class global engineering team. ● Migrating legacy environment to Windows 10 Pro/Enterprise for desktop and VDI environment. Configured AWS hosting and other cloud technologies with an onsite environment for remote and SSO on site access. ● Used Okta and Ping Identity products. Have extensive knowledge of 4FAM authentication and other authorization protocols such as: Kerberos, NTLM, SAML, OAuth, and SPML.

● implement LTM, GTM, or AVI load balancing technologies.

HPI (HPE)/ DXC /AT&T - Plano, TX 05/2018 – 01/2019 Sr. Infrastructure Systems Engineer\Consultant Citrix LB Architect

● As a SME to support production Citrix environments. Build, migrate, test, and deploy Hyper-V, Nutanix, VMware and Citrix VDI solutions.

● Detecting, diagnosing and resolving system issues; arising within the infrastructure including Citrix PVS, MCS. ● Provided design and configuration of load balancing typology into client’s customer networks per designs. ● Test solutions’ utilizing network equipment Plato Alto & Arista Networks switches.

● Perform scripting to push out config to LB devices (F5’s and other LB’s) in support of Tattoo projects. ● Performed rack & stack, cabling, config, KMV, Hilo, remote setup access. application packaging for distribution utilizing SCCM, Citrix, or similar managed mobility devices (iOS/Android) and associated management systems

(Airwatch/Intune) managing Azure MFA, Azure AD Conditional Access Active Directory, .Net, IIS, (GPO, FIM/MIM, Azure AD Connect) PowerShell Scripting Experience.

●

Allegis, Remote 01/2017 – 05/2018 Sr. Systems Engineer Architect

● Design and implement Virtualization and Hyper-V & VMware technologies, working as a SME to support production Citrix environments. Build, migrate, test, and deploy Hyper-V, VMware and Citrix VDI solutions. ● Detect, diagnose and resolve system issues arising within the infrastructure including Citrix PVS, MCS, NetScaler/F5, StoreFront, XenApp, XenDesktop, Delivery Controllers and Remote Endpoints, as well as commercial off the shelf and vendor applications. Migrating legacy environment to Windows 10 Pro for desktop (Toughbook) and VDI environment.

● Citrix Patch Management and policies configuration Citrix Director, Studio, Storefront, Provisioning Server, MCS, NetScaler, F5 LB’s, Windows Active Directory Administration, .NET, including GPO management, cloud services (MS/O365/SharePoint, SaaS, & Infrasec, v3.

OpTech\Comerica – AHCP (MI), Detroit, MI 08/2016 – 12/2016 Sr. Citrix/VDI Systems Engineer

● Banking and finance Data Center Environment. Provided Banking center troubleshooting, monitoring, and level 3-4 support for apps and production issues.

● Remote management of the server environment using RDP and Citrix Access Management consoles. ● Independently resolve tickets within SLA and adhere to standard operating procedures/ work instructions provided with input to modify/ update /design standard operating procedures.

● Follow the escalation processes. Maintaining the health of the Citrix farm and all infrastructure components in a PVS.

● Used Tanium tool for Endpoint management and monitoring of firewall and ports status

Independent Consulting Freelance, Remote 1/2016 – 6/2016 ● Performed freelance VM, Citrix/IIS, and Windows Servers and desktop Support on an as needed basis

TCML\CSC\GDBIW, Remote 7/2015 – 12/2015 Sr. Windows/Citrix Engineer

● Provide project management, Level 3-4 support, testing, and application support (patching), maintain systems availability (monitoring), end user documentation, and support for remote access of Windows Server 2005/2008/2012 and Citrix XenDesktop/XenApp 4.5, 5.5, 6.5, 7.x, NetScaler, environments. Used Identify and access Management tools (CA, RSA) for access control.

● Application installs, Publish Apps, Netscaler Gateway (load balancing), and supporting maintaining Nutanix remote access), MDT/SCCM HP SA, Microsoft SC, IIS, SQL, Cisco, Active Directory, GPO, LDAP, (2)3FA, Office 365, App-V, XenCenter, Xen App, Xen Server, PVS, VDI, Assisted w/ DC upgrade from W2k8 – W2K22. And other configuration support (applications).

● Trouble-shooting Tanium Core and Tanium Client issues.

● Enforce corporate security and change policies on operational aspects of monitoring systems. ● Adhere to all Change Management policies, process & procedures.

● Used VMware vSphere tools w/ Openview and SAN/NAS storage.

● Administered Enterprise and anti-virus protection (Symantec, Tend, & McAfee).

IBM\Bell Helicopter, Fort Worth, TX 8/2014 – 12/2014 Sr. Citrix\Virtualization Engineer

● Provided solution architecture and level 4 technical support to a team responsible for a subset of business systems applications.

● Built proof of concept & product build of Citrix on Hyper v VDI (7.X), Storefront, XenApp/XenDesktop 7.6 environment with Nvidia Windows X64 beta driver’s with IBM X systems beta H/D firmware to 4 Chassis 20 blades w 1TB SSD and Nvidia cards for high availability.

● Provided (NS) NetScaler technology configuration for load balancing and security. Some scripting – batch, PowerShell was also required. The Appsense tool was used for performance, compatibility, and capacity planning. Used NetApp and IBM San Storage. Use NetScaler for remote access and load balancing. ● Virtualize Windows server 2012 R2 X64 and Windows 7 desktop w/ Hyper V

● Provided builds of 10 pools w 3 PVS 2 SQL, Controllers and NS technology configuration. ● Installed and administered Windows Enterprise 2000/2003/2008/2012.

● Linux RHEL Apache HTTP environment for hosting apps.

● Environment deployment included StoreFront and VDI solutions on Arista switches 10GB network enteral and Cisco 1GB external. Assisted w/ DC upgrade from W2k8 – W2K12.

● Deployment of Tanium Core Platform servers (Tanium Server, Tanium Module Server, Tanium Zone Server) on customer-provided Windows/Linux infrastructure in a very large environment.

● Installing, configuring and tuning Tanium Client - a service installed on endpoint computers (Windows/Linux workstation & Server). Used Tanium tool for Endpoint management and monitoring of firewall and ports status

● Supported XenApp 4.x &5.x farms Citrix on VMware vSphere. Used MDT (SCCM!) for building, capturing and testing reference images.

MTM, Dallas/Fort Worth, TX 7/2014 – 8/2014 Windows Citrix Virtualization Engineer

● Stand up Citrix VDI solutions environment for small insurance companies on Dell Chassis. ● Provide security consulting Active Directory configurations and dual authentication.

● Administered Microsoft Windows 2000/2003/2008 and 2012 network operating systems in a mixed Hyper-V environment.

● Maintained responsibility for the day-to-day installing, configuring, and managing of the Tanium solution, reviewing Tanium updates and release notes, updating Tanium core and modules.

● Provided collaborations on Storefront w/ PVS.

● Managing, Administering, Module Upgrading & Troubleshooting of TANIUM Software - A real-time management tool to manage clients like desktops, laptops and Windows,

● Linux, Tablets on massive organizations that have millions of endpoints.

AGS\Dell 05/2014 – 08/2014 Citrix/Technical Consultant Engineer

● Provide solution architecture and Proof of Concept testing and business case input for project development. ● Feasibility engagements with business groups and stakeholders to ensure integrated network strategies are incorporated early in the process. Design reviews for project engineering.

● Acquisition integration for network routing/switching services provided load balancing and config of NetScaler & F5.

● Use Appsense for testing apps before moving to production. Also used for infrastructure performance and capacity data planning.

● Migration of 4.5 Citrix farm to Citrix 6.5 XenApp and deployment of 7.X\VDI Citrix farm.

● Virtualized Windows 7 desktop for deployment to PVS for desktop access.

● XenApp, XenDesktop integration and implementation specialist, with strong understanding of virtual infrastructure installation, tuning and deployment.

● Installation and administration of RHEL Apache HTTP environment for hosting apps.

● Use Edge Sight, NetScaler Gateway for remote access and load balancing.

Anthelio Health\Healthland 3/2013 – 10/2013

Systems Consultant/ Sr. Principal Engineer

● Provide solution architecture recommendation and implementation for Window, Active Directory, SSO, GPO, LDAPs & Citrix solutions. Created, deployed, and fine-tuned published applications and published desktops. ● Troubleshoot various types of issues related to the operating environment. Deployed Centriq system for customers and Scripting – batch, PowerShell.

● Provide technical support, daily administration, and system integration for enterprise Citrix XenApp, XenDesktop, CAG, Cisco, Storefront, PVS. Included implementation of advanced features and additional functions for Citrix XenApp, Citrix Provisioning Server, and Citrix XenDesktop enterprise environments.

● Used Identify access Management tools (CA) for access control. Managed anti-virus Symantec, Tend, & McAfee. Assisted w/ DC upgrade from W2k8 – W2K12.

● Provides technical expertise in development and implementation of technology solutions and assists with supporting Windows, Exchange, Citrix server and VMware ESX environments.

● Enterprise network strategy for routing/switching, solutions, and ongoing technology refresh and enhancements.

Capital One 1/ 2013 – 2/2013 Technical Consultant Sr. Citrix Engineer

● Provided business case input and engagements with business groups and stakeholders to ensure integrated network strategies are incorporated early in the process.

● Designed reviews for project engineering, performance and capacity data planning.

EnPointe\Think Finance, Ft Worth, TX 8/2012 – 12/2012 Citrix \ Windows Sr. Consultant Engineer

● Provided assessments, design consulting, and support for migration plans for XenApp, XenServer. ● Evaluating and integration of new operating versions, drivers and hardware.

● Performed installation, customization and maintenance of OS, Exchange and other apps. ● Conducted system analysis, configuration management and improvements in performance availability and reliability. Performed integration for enterprise Citrix, CAG, NetScaler, Storefront, PVS, OCS (Sure-Pay. ● Contributed to the development of ongoing improvements of industry best practices and standards. ● Implementation of advanced features and additional functions for Citrix XenApp, Cisco, Citrix Provisioning Server, and Citrix virtualization enterprise environments.

● Used NetScaler for load balancing of resources and for access, allowing policies to be set that define acceptable actions based on user identity, location and the configuration of the endpoint device. Virtualize windows 7 for desktop deployment to PVS.

● Deployed Virtual desktop and XenApp.

● Publishing applications, troubleshooting client connections issues, configuring application settings, creating and updating XenDesktop images. Assisted supporting Windows server in VMware ESX, vSphere, SSO, in environments.

● Provide Proof of Concept testing and business case inputs.

● Used Tanium tool for Endpoint management and monitoring of firewall and ports status

TCML\Ingalls, Lewisville, TX 3/2012 – 7/2012 Citrix Architect/Windows Sr. Consultant Engineer

● Assisted with supporting & maintaining Nutanix and VNX data migration and stood up Citrix farm for a government supplier to DOD. The current positions held used boot from SAN.

● This was achieved by adding Fibre Channel cards to physical servers or by provisioning Blade server. Installed and set up multi Fibre cards in Dell and HP equipment. The storage Admin or vendor allocates SAN system resources and pre-configures LUN’s assignments and formats them by using VMFS. Whereby could use VSphere client to contact Vcenter ESXi to manage VMFS and determine with Raid level to use (determined by application).

● Implemented, configured, and installed infrastructure for XenApp 4.5 server farm with W2K3 (2003) and proof of concept with W2K8R2, XenServer\XenApp\XenDesktop VDI 6.X and (PVS) Provisioning Servers.

● Resolved very complex issues regarding installation, applications, systems status, GPO, 3FA, and AD DC. Support and maintain Citrix servers with TC, application, file, print and 24/7 support using best practices and change control.

● Provide expert technical architectural support and guidance for solution opportunities that involve virtualization, SAN infrastructure, management and security, including integration of complex enterprise environments. ● Strong understanding of Active Directory integration and Authentication options (including support of multiple forest & domains).

Education:

● Collin County College Plano, TX, MS Windows Server \Networking & Administration (2008 & 2012) ● Dallas Baptist University Dallas, TX, Applied Business & Administration -1995

● Texas Institute Dallas, TX, Computer Science - 1985

● Jackson State University, Jackson, MS SW - 1972

● Alcorn State University, Lorman, MS SW - 1971

Professional Development

● Artech/HCL/Takeda Sexual Harassment Cert 2019/2020

● HCL/Takeda Security Cert 2019/2020

● HCL/Takeda Money Laundering

● HPI/DXC Security Cert 2018

● HIPAA Regulations and Compliance Cert

● Public Trust Clearance (Active)

● Network Infrastructure Configuration (2008 (2012)

● Window Active Directory Configuration (2008) (2012)

● Windows Server 2008 (2012) Admin

● DOD (cert)Security+ Network+

● DOD Security Clearance

● (RIM) Blackberry Products and Services

● Lee Hecht Harrison (ATT)

● AT&T School of Business & Technology - Project Management

● HP blades Server Products

● IBM Blade Servers

● Dell Blade Servers

● Nutanix

● NetIQ

● PKI

● PIV Technologies

● MFA 2/3

● SSO

● Vector Education Center - Citrix MetaFrame 1.8 & MetaFrame XPe, NFuse

● Global Knowledge (Exchange)

● TeKnowlogy Education Centers - (Novell 4&5 Administration)

● Microsoft (Support Engineer)

● Texas Institute - Certificate Programming and Data Processing.

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