Customer Service Representative

Frank Nwachukwu

Houston, TX *****

Email: *********@*****.*** Cell: 832-***-****

PROFILE

Dedicated and empathetic Customer Service Specialist with 4+ years of experience in providing exceptional customer support and resolving inquiries. Skilled in entering accurate and timely data into computer systems while maintaining a high level of confidentiality. Organized, efficient, and highly skilled in office administration, data organization, proofreading, database management, and word processing. Proficient in handling various communication channels, including phone, email, and live chat. Proven ability to maintain a positive attitude in challenging situations while adhering to company policies and procedures. PROFESSIONAL SKILLS

• Highly Organized and Detail-oriented.

• Strong computer skills including MS Office products.

• Outstanding time management skills.

• Excellent communication and interpersonal skills.

• Conflict Resolution

• Ability to maintain confidentiality.

• Able to convey company’s mission, products, and benefits effectively EDUCATION

University of Houston May 2022

Master’s Degree in Law

Birmingham City University September 2015

Master’s in Business Law

Birmingham City University October 2013

Bachelor’s Degree in Law

WORK EXPERIENCE

Customer Service Representative September 2024 - Present Access2Care Houston, Texas

• Transferred data from paper formats into computer files or database systems.

• Responded to client’s inquiries via phone and email, addressing online medical transportation ordering.

• Created spreadsheets with large numbers of figures without mistakes.

• Maintained database by entering new and updated customer and account information.

• Scanned and organized documents for filing purposes.

• Perform regular backups to ensure data preservation.

• Identified and corrected data entry errors

• Performed general office duties like filing documents, answering phones, and ordering supplies.

• Handled confidential information and data.

Customer Service Representative April 2022 – January 2024 Texas Auto Financial Group Houston, Texas

• Respond promptly to customer inquiries via phone and email, addressing product information, and issue resolution.

• Maintain comprehensive knowledge of company products, services, and policies to provide accurate and helpful information to customers.

• Collaborate with other departments to escalate and resolve complex customer issues.

• Utilize CRM software to record and track customer interactions, ensuring accurate and up-to-date customer information.

• Maintained confidentiality of all sensitive data and adhered to company policies and procedures.

• Maintained electronic and physical filing systems for easy retrieval of information.

• Assisted with other administrative duties as needed.

• Achieved a customer satisfaction rating of 95% through consistently delivering exceptional service.

Customer Service Representative Feb 2021- March 2022 Asurion Houston, Texas

• Handled incoming calls and assisted customers with inquiries, complaints, and product information.

• Resolved customer issues in a timely and efficient manner.

• Maintained a high level of customer service and satisfaction.

• Logged customer inquiries and complaints in CRM software and followed up with customers as necessary.

• Handled high call volumes while maintaining a high level of customer service.

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