Service Representative Customer

Cynthia M. Martinez

**** * **** **., ******** AZ,85225 Cell #: 602-***-**** *********@******.***

‘Thank you in advance for taking the time to consider me as a future team member for your company.

Objective: To work and excel in an energetic and fulfilling environment.

Experience:

January 2020-Present: Eternal Spring of Gilbert Assisted living and Memory Care. Job: Medication

Technician, Duties: administer medication; assist residents with toileting, dressing, activities, and feeding.

June 2009- 2020: Atria Chandler Villas Senior Living Community. Caregiver/Med Tech; administered

meds,, order prescriptions, assessed residence, standby showers, and laundry duty, call to schedule doctors

appointments. also escort residents to their appointments.

April 2010-October 2011, Freescale Semiconductor, Manufacturing Operator. Just completed 18 month

contract.

2007- 2009 Wisdom Natural Brands Gilbert, AZ

Customer Service Representative (1-800-***-****, boss: John Braun, Ext. 306)

Enter detailed orders, apply payments and tracked orders for customers.

Receptionist duties and general clerical including: answering phone sending the calls to the right

department the first time, filing, copier, fax & general office knowledge.

Prepared and shipped orders USPS priority mail & via AIR.

Assisted customers by providing information about products. Answered questions of both internal and

external customers.

Accurately troubleshoot product issues and properly log all complaints in an excel file for management &

FDA’s review...

Determined fair product exchanges .

2007-2007 plus 2001 - 2004 TriMedica Tempe, AZ

Sales/ Customer Service Representative

Performed outbound calls to over 800 wholesale accounts.

Increased sales by providing excellent product education to customers.

Prepared outbound mail for prospective and existing customers.

Trained health store managers nationwide.

Expanded sales to include chain store accounts.

2004-2007 Aerobic Life Phoenix, AZ

Sales/Customer Service Representative

Routed calls and entered orders.

Provided product information to clients to grow sales.

Implemented marketing ideas that increased profitability.

Interests: Spending time with family & friends, going skiing, bike riding, quad riding and going to

concerts.

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