Customer Service Medical Records

Rebecca A Walker

****************@*****.*** Cell: 541-***-****

Education

Professional Development Certificate, Oregon Home Care Commission Certificate, Heath Records Technology, Lane Community College, Eugene, OR B.A. Sociology/Social Service, University of Massachusetts at Dartmouth, N. Dartmouth, MA A.A. Sociology/Early Childhood Education, College of the Canyons, Valencia, CA Key Qualifications

Experience with MS Office Suite for PC and Mac, QuickBooks, scheduling software, and web browsing.

Ability to operate all standard office equipment, multi-line phone system, and electronic fax.

More than 7 years working in an office environment; using computers and various software programs, answering phones, report publication, data entry, customer service, and other general office duties.

Experience selling, invoicing, billing, and shipping in an e-commerce and retail sales environment. Professional Work History

Marquis Companies July/2024 - Oct/2024

Receptionist

- Greeted and welcomed visitors, providing a positive first impression of the company.

- Managed a high volume of incoming calls, efficiently routing them to the appropriate person.

- Scheduled appointments and maintained a calendar for multiple administration.

- Handled sensitive documents with confidentiality and discretion, maintaining adherence to privacy laws.

- Assisted administration and nursing teams by scanning, uploading, and photocopying documents for patient charts; while also preparing correspondence to residents/families and medical professionals.

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BrightStar Care of Lane County 07/2023 – 07/2024

Care Provider

- In-home care provider for seniors in hospice and people with dementia, disabilities, or illness.

- Documents activities performed on each shift with the client, reporting any falls, unusual or unsafe behaviors, and/or injuries observed.

- Communicate to other members, who may be on the care team, ongoing behaviors and activities of the client for continuity of care.

Parkside Community Preschool 11/2022 to 03/2023

Assistant Preschool Teacher

- Supervise and interact with children during creative and recreational activities, promoting safety.

- Assist and support all children ages 18 mo- 5 years with meals, rest/naps time, and hygiene routines. Oregon Medical Group 02/2019 to 11/2022

Film Library Staff, Imaging Department

- Processing records requests from patients, outside providers, OMG Staff, legal entities or for SAIF.

- Documenting images/reports requests or any other communication within a patient’s EMR.

- Running reports to verify accurate patient information and resolve any duplicate account issues in PACS.

- Using additional software to import, name, and resolve images from other facilities as requested.

- Learning multiple software systems to access patient information and provide excellent customer care. Lane Country Developmental Disabilities 02/2015 to 03/2020 Personal Support Worker

- Working with juvenile clients on community inclusion, socially acceptable behaviors, and establishing routines for a supportive and productive life.

- Skills training with clients to teach them how to start and complete a task, address daily living skills, or improve their communication skills in their home or social environments.

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