Customer Service Representative

Destiny Durant

*****************@*****.*** 843-***-**** Florence, SC

Summary

Seasoned Customer Service Representative with over 3 years of experience in call center operations and claims processing. Skilled in data entry, adept at handling customer inquiries and processing orders with efficiency. Seeking a Remote Customer Service Representative role to leverage expertise in customer support and problem-solving in a virtual environment.

Work Experience

Sam's Club

Front Line Cashier Florence, SC Aug 2023 - Jan 2024

• Provided exceptional customer service, ensuring a positive shopping experience and addressing customer concerns with prompt resolutions.

• Processed transactions accurately and efficiently, maintaining a high level of professionalism at the point of sale. Kelly Service

Claims Processor Florence, SC Feb 2022 - Jul 2022

• Processed insurance claims with meticulous attention to data integrity and adherence to regulatory guidelines.

• Enhanced claims processing efficiency and accuracy through procedural improvements, contributing to operational excellence prior to organizational realignment.

Alorica

Customer Service Representative Remote Usa Apr 2019 - May 2021

• Addressed customer inquiries and resolved issues, maintaining satisfaction and fostering loyalty through dedicated service.

• Handled a significant call volume, consistently demonstrating professionalism and courtesy in line with established service standards.

Amazon.com

Picker/Packer Lexington, SC May 2020 - Oct 2020

• Diligently executed order fulfillment, maintaining precise selection and packaging standards to uphold customer satisfaction.

• Consistently demonstrated reliability and efficiency in operational processes until the completion of service tenure due to relocation.

JBS foods USA

Cashier Darlington, SC Jan 2018 - Sep 2018

• Managed point-of-sale transactions with precision, ensuring cash drawer accuracy and delivering high-quality customer service.

Education

Darlington High School

High school diploma, N/A Jun 2018

Skills

Microsoft Excel (1 Year), Packaging, Warehouse Experience, Toddler Care, Infant Care, Nannying, Food Preparation, Order Picking, Cashiering, Caregiving, Shipping & Receiving, Sales Experience (Less Than 1 Year), Customer Service, Human Resources, Software Troubleshooting, Troubleshooting, Microsoft Windows, Technical Support, Sales (1 Year), English, Typing, Mac OS, Computer Networking, iOS, Conflict Management, Cash Handling, Restaurant Experience, Customer Support, Computer Skills, Experience With Children, Microsoft Office, Front Desk, Negotiation, Communication Skills, Serving, Materials Handling, Manufacturing, Retail Sales, Help Desk, Assembly, Lan, Analysis Skills, Typing, Customer Service, Cash Handling, Technical Support, Food Service

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