Customer Service/Manager experience
Resume:
Ricardo Aguilar
Contact
**** ******** *** *** * High Point, NC 27262
******************@*****.***
Education
Guilford College
Greensboro, NC 27410 – Class of 2020
Business Administration w/ a minor in Economics
Objective
Dependable employee who has gained experience in FedEx Ground operations. Seeking a position that will benefit from my experience and can expand my abilities beyond.
Experience
Fedex Grounds, Kernersville, NC Operations Supervisor: 06/2023-present - Manage 15+ package handlers by making sure they are following company standards, policies, expectations, and office work (putting in PTO, continued learning classes, write ups for missed days as well as in other paperwork. Examples on the dock include, ensuring PH’s scan packages at appropriate rate to meet productivity goals and ensuring they load trucks to standard before dispatch, do work rights on PH’s to ensure they work safely at all times and assist contractors with any issues they have pertaining packages, load quality, etc
Operations Admin: 09/2021-06/2023
- Ensured all packages receive appropriate status scans, repacked packages with unsuitable exteriors and complete damaged package reports.
- Prioritize “hot” packages throughout the sort to apply customer requests, research addresses and perform address corrections that support timely delivery and reduce service failures.
- Assist during dispatch to reduce delivery issues for drivers and any requested information when needed. Provide administrative support to management as needed.
- Prioritize and complete daily tasks under minimal supervision while managing time effectively.
06/202*-**-****
Ralph Lauren Warehouse • Package Handler • High Point, NC Package handler, support for package handlers and order assembly.
08/2020-01/2021
Unique Marketing Executives • Manager/Trainer • Greensboro, NC Selling AT&T Fiber Optic Internet to residential neighborhoods that qualify for the service, as well as TV/Phone services if needed. Present product, build order, and follow up with order and customer. Train new hires and first/ second round interviews for the company.
11/2020-08/2020
Sanford Kitchen & Bath • Maintenance • Sanford, NC
11/2018-08/2021
Lucky Dog • Inventory Specialist/Sales Representative • Inventory counting, tagging, stocking, work consignment stores, packaging and shipping orders, receiving the shipment, picking up the shipment, organizing and wrapping pallets.
Greensboro, NC
Key Skills
Time management, customer service, reliable, team player.
Awards
Guilford College Men’s Soccer Captain for three years, Student Athlete-Honor Roll Fall 2016 and Spring 2020, Fedex Operations supervisor of the month 4x, Fedex Operations admin of the month 5x, Bravo Zulu award 2022
References [Available upon request.]
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