Customer Service Executive Assistant

KATHLEEN T. SCOTT HYATTSVILLE, MD

443-***-****

**********@*****.***

OBJECTIVE

To provide exceptional customer service skills and diligence to ensure a welcoming experience for guests or residents. I am committed to ensuring client satisfaction and contributing to the overall success of the organization.

SKILLS & ABILITIES

In my career, I have developed great customer service skills, maintained jobs focusing on details and meeting daily and weekly deadlines. I am a well-organized and analytical person, in addition to promoting efficiency and productivity in my position. I supervised a staff of from 6 to 11 employees.

EXPERIENCE

2024 - Present Concierge, Jericho Residences (55 and older complex)

Answering questions about community amenities, services, and activities.

Receiving and distributing packages for residents.

Helping to plan and coordinate social events and activities for residents.

Addressing resident requests and concerns in a timely and professional manner

1999 - 2002 National Club Association (non-profit)

Maintained subscription list of Country and Private clubs in the USA.

Engaged in open and effective communication with members to help facilitate their objectives in their individual clubs.

Arranged annual conferences for the National board members and nationwide conference for all subscription members.

1973 - 1999 Traffic Service Corp. (Publisher)

Executive Assistant to the CEO 1990 -1999

Provided executive-level administrative support to the CEO, including managing calendar, preparing presentations, and coordinating travel arrangements.

Personnel Manager 1980 - 1990

Overseed HR functions for the DC office and six satellite offices, as well as two company-affiliated colleges.

Distribution Manager 1976 - 1980

Arranged annual conferences for the National board members and nationwide conference for all subscription members.

Subscription Department 1973 – 1976

Processed customer subscriptions, managed inquiries, and provided customer support.

EDUCATION

Trinity College, Washington DC Four seminars

LEADERSHIP

Served as a two-term elected Mayor and three-term elected Council member in Prince George’s County, MD. Prioritized community engagement, addressed local concerns, and worked collaboratively to improve the quality of life for residents.

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