Customer Service Representative
Resume:
samuel diaz
Fort Lauderdale, FL *****
***********@*****.***
Work Experience
Customer Service Representative
Chemco-Miami Lakes, FL
December 2023 to August 2024
• My main focus was providing the best possible service over the phone and through our program in order to achieve a satisfactory result for both the company and the client.
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Demonstrated exceptional product knowledge to effectively communicate features and benefits to potential customers
• Provided regular updates on sales performance, market conditions, and customer feedback to management team
Cashier/Customer Service
Publix-Pembroke Pines, FL
August 2021 to May 2022
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons Education
Associate's degree in Business Marketing
Broward College - Fort Lauderdale, FL
August 2022 to Present
High school diploma
West Broward High School - Pembroke Pines, FL
March 2019 to May 2022
Skills
• Digital Marketing
• Computer proficiency
• Bilingual
• Salesforce
• Upselling
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