Support Analyst Information Technology
Resume:
Manuel Familia
Staten Island, NY *****
****************@*****.***
https://www.linkedin.com/in/manuel-familia-144096196/ PROFESSIONAL SUMMARY
IT Systems and Network Administrator proficient in a range of tools and technologies. Experienced in CyberSecurity, Tech Support and Programming.
EXPERIENCE
Asociación Cibao de Ahorros y Préstamos (ACAP), Dominican Republic, Senior Information Technology Security Support Analyst
Jul 2021 – Nov 2023
● Administered and monitored firewalls, VPNs connections, Intrusion Prevention Systems, SIEM and EDR software to detect threats.
● Led a project of Access Management that reduced the amount of Active Directory privileged accounts by 50%.
● Automated IAM processes to reduce user account provisioning time.
● Managed Hardware Security Modules to reinforce the cryptographic operations of the company.
● Developed, tested and implemented security policies, plans and procedures.
● Collaborated with cross-functional teams to ensure compliance with industry regulations and standards such as PCI DSS.
● Supported users remotely from over 50 branches with Level 2 IT related issues. SML Group, Dominican Republic, Programmer
Mar 2020 – Jul 2021
● Built and updated scripts with Java and SQL queries for proprietary product manufacturing.
● Created formats for the correct online live preview of client’s orders.
● Solved production issues and bugs to ensure quality and increase performance of processes. EDUCATION
Jan 2015 - Jan 2020
Pontificia Universidad Católica Madre y Maestra, Major in Computer Science, Minor in Telecommunications (Telematics)
CERTIFICATIONS
CompTIA, Security + CE, Credential ID L5KEB4H5HJ4412GR CompTIA, Network + CE, Credential ID VS9CF8GS5MRE1CWC
(ISC)2, Cybersecurity Certified, Credential ID 1795929 Microsoft Certified: Azure Fundamentals (AZ-900), Credential ID A594D8A3826B9374 Fortinet Certified Associate in Cybersecurity, Credential ID 0079451584MF TECHNICAL SKILLS
IT Competencies: Azure Active Directory\Microsoft Entra ID, Microsoft 365, IAM, Privileged Access Management, MFA, Linux, Windows, Information Security, Cloud Security, Tech Support, IPS, DLP, Cryptography.
Network: TCP/IP, NAC, Firewalls, Routers, Switches, VPN, DHCP, DNS, WLAN. Programming Languages: Java, Javascript, Python, SQL, Powershell. PROJECTS
Transport X
https://github.com/Mfamiliaitt/PlataformaDeTransporte 2019
Final project for Telecommunications degree, which involved an app for public transportation services where users can know the location where to board the vehicle. In addition, included an in-car module in which customers are able to make payments.
● Developed a mobile app using React Native.
● Central core built in Node.js hosted in EC2 AWS instance.
● Cloud mySQL Database for user data and Google firebase for location storage services.
● Location and payment module used a Raspberry Pi with Python scripts.
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