Team Lead Project Manager
Resume:
Rhonda Allen
Kennedale,TX *****
**************@*****.***
Professional Summary
25+ Years of Experience Supporting 1000+ Windows Servers
14+ Years of Experience Supporting Microsoft Exchange/Exchange Online
10+ Years of Experience Supporting Office 365
10+ Years of Experience Supporting Windows Servers Virtualization
17+ Years of Wintel Administration
5+ Years using AWS Cloud Computing
Various roles including
oExchange Team Lead/SME
oBreak/Fix Team Lead
oITIL Foundation Certification in IT Service Management
oWindows Servers Administrator
oLead Help Desk/NOC Administrator
I have over 25 years of experience with various types of networks, operating systems, hardware, software, and open-source software applications. More specifically, I have over 10 years’ experience as a System Administrator, Project Manager and Team Lead, being responsible for hundreds of servers from their initial setup and loading the Windows operating system to supporting and performing monthly maintenance, change management, project management. I have experience in Windows Server 2008, 2012, 2016,2019,2022 Active Directory, Skype for Business 2015, Skype for Business online,Teams Administrator, Group Policy, SDLC, VLAN, DHCP, DNS, TCP/IP, PowerShell scripting, WSUS, anti-virus software, internet monitoring software as well as VMware, vSphere 6.5 with multiple ESX Hosts connected to a SAN for data storage in a multi-tier system, EMC SAN, Hitachi Data Storage, NetApp, mainframes, Exchange on premise versions 2010-2019 as well as Office 365 including Azure, Intune, Preview, SharePoint, End Point Protection, CMS, MS Office 2013, 2016, 365, AWS, Rubrik. Zerto, Linux Red Hat and Fedora Core, and numerous other systems. While that seems like a lot, it is. But that is because I have years of experience in multiple areas of IT allowing me to gain experience with them all. Although, I am not certified on VM Ware, Azure. I am all for becoming certified, given the right opportunity. On a personal level, I have used Google Cloud Computing for storing and sharing documents and photos with users around the globe. I use Google workspace to update documents and a spreadsheet that I share with approximately 500 users who are in 6 different continents. I am familiar with the various types of security as well. I can succeed in a team environment and in an environment where I am an individual contributor. I have excellent written and verbal communication skills and excel in a customer service role where my technical skills can be utilized.
Application Experience
Windows Servers 2000-2022
Windows Desktop 10, 11
Active Directory
Azure Active Directory
Server virtualization
TCP/IP
Change Management
Service Now
Rubrik, Zerto
Remedy
VPN access
Exchange2016, 2019/Exchange online/Office 365
Office 365/Exchange,Teams,SharePoint, Intune, Azure Administrator
VMWare/VCloud Director
Internet monitoring and reporting
iPhone/Android support
SAN Maintenance/System Backups/Replication for Disaster Recovery
Windows Updates
Work Experience
Current Position:
HoraceMann April 2022-Present
Title: Infrastructure Engineer- Experienced
Location: Remote 100%
Responsibilities: Lead Engineer for Office 365/Exchange online and On Premise, creating, modifying, deleting accounts in Active Directory as well as in Azure, assigning rights to accounts, setting group policy; Resolving any issues regarding errors with directory sync; Lead break/fix engineer with Windows Servers v. 2008-2022 software and if physical hardware along with Windows servers in a virtual environment within VM Ware. Troubleshooting possible hardware issues within our SAN storage, or within AWS. Preparing backups and restores, while running anti-virus scans and remediating any security issues found within Windows. Writing documentation regarding proper procedures on various issues that may be exposing our production environment to possible risks along with basic quick fixes that can be easily resolved at the helpdesk level. Once a procedure was written, I would train our team as well as the team it would be most affecting. I have written business proposals regarding my recommendation n software/hardware for the following year’s budget, plus any other task assigned.
Genesis10 – contractor to Bank of America June 2021-April 2022
Title- System and Network Engineer IV
Location: Remote 100%
Responsibilities:
Responsible for ensuring that the Bank’s 470+ Exchange servers are running, up to date with the latest software and updates
Responsible for migrating over 50,000 mailboxes from Hong Kong to Singapore.
Assisted with the decommission of the Exchange servers in Hong Kong.
Assisted in the capacity management of the mailbox databases.
Tier 3 support for Exchange Operations incidents
Implemented CRQ (change requests) in production and development environments.
Ensured documentation was up to date
Responsible for migrating over 50,000 mailboxes from Hong Kong to Singapore
.
NTT Data Oct 2016-June 2021
System Administrator Specialist
Addison, TX and then 100% remote
Responsibilities:
Manage crisis situations involving technically challenging issues
Respond to customers’ needs by phone and email, working to resolve their issues while providing a high level of customer service
Extensive knowledge of Office 365/Exchange Online, SharePoint Online, Exchange Online Protection
Able to use the many tools available to trace, debug, understand source code and working with the many various groups within Microsoft to resolve customer cases
Demonstrated a strong desire to learn new and existing Microsoft Products working on my knowledge base and increasing my ability to resolve customer inquires quickly and accurately
All of tasks/projects as assigned
BodyCote Feb. 2015-Sept. 2015
IT Operations System Engineer/Contractor
Dallas, TX
Responsibilities:
●Perform Tier 3 troubleshooting and support for global operations
●Support the infrastructure of all Windows Servers globally
●Manage and lead Anti-Virus deployment to all servers in North and South America
●Implement and support SCCM 2012 for all of North and South America
●Monitor and support all backups for all Windows Servers in North and South America
●Support and monitor all Citrix servers for remote users and for VDI users in South America
●Open, monitor, perform all Change Management activities for all Windows Servers and Network changes for North and South America
Experis – Contracted to AIG Sept. 2014-Feb. 2015
Wintel- Windows System Administrator
Fort Worth, TX
Responsibilities:
Performed EMC grab reports on a set list of servers that were scheduled to migrated from Hitachi Data Storage SAN to EMC SAN.
Used EMC Powerpath to get the LUN mappings and forwarded the reports to the storage teams.
Provided support for the server data migration ensuring all applications and databases were shut down and then shut the server down. The storage team would migrate the data and then and power it up as the servers were setup to boot from SAN. Once the servers were back online, It was my responsibility to log back into them, ensure that all the drives were mapped correctly, that the data was there. Then I would contact the application and or database teams to bring up their part of the server so the test users could verify that all is working as designed prior to migration.
Used Service Now to open, modify and close, Incidents, Requests and Change Requests. Attended weekly change control meetings.
Also was assigned to migrate so the test users could verify that all is working as designed prior to migration.
Used Service Now to open, modify and close, Incidents, Requests and Change Requests. Attended weekly change control meetings.
Also was assigned to migrate users' home folders from a 3PAR data storage that was out of maintenance to the new EMC storage. First, ran scripts via Power Shell to obtain folders with broken SIDs, NTFS permissions and size. Worked with the help desk ensuring that all folders with
broken SID's were archived to a secluded archive vfiler. Ran scripts to update each active user in Active Directory the path to the new location of the home folder, then corrected all permissions to the correct standard.
TRIN Aug 2013-Feb. 2014
Quality Control Specialist
Hamilton, IN
Responsibilities:
Used Windows PowerShell to create alert text messages for the shipping department on order updates
Created reporting spreadsheets in Excel and forms in Word for departments to use for documenting metrics to be presented to management on a weekly, monthly basis
Supported 500 onsite users as well as 6 manufacturing plants around the country which have over 1500 users in each location
Created training material for users to assist them in the upgrade to Office 2010
LongView Systems -Contracted to Think Finance June 2012-July 2013
System Consultant
Responsibilities:
●Using VMWare 5.1, vCloud Director and vSphere, re-created the entire development environment, 5 domains in one forest as virtual that included up to 250 servers per domain, using Windows TCP/IP for networking configurations, vCloud Director for deployments and vSphere for maintenance on ESX host servers running Linux RedHat
●Used Microsoft SCCM and SCOM to monitor various processes on many of the SQL servers and to deploy updates to the SQL Server OS
●Provided weekly updates to management on the progression of the project with graphs and Visio charts showing the dynamics of the cloud structure
●Performed routine maintenance on Linux RedHat servers including updates and basic troubleshooting
●Worked daily in Active Directory in each of the 5 development domains creating a standard for all of the service accounts to be used in development as well as created security groups to support just the development environment of 1000 plus developers and 500 service accounts
●Completely re-structured the Active Directory OUs creating a standard to be used in the production environment as well, supporting development and support staff of over 2500 users as the assistant to the project manager providing him with status reports weekly as well as updating the timeline in MS Project
●Used Group Policy to enforce security access permissions on various servers throughout the new development environment along with Windows PowerShell scripts
Fort Worth Transportation Authority Jan. 2009-June 2012
System Administrator
Fort Worth, TX
Responsibilities:
●Performed routine maintenance on Windows servers in production and development as well as created security groups to support just the development environment of 1000 plus developers and 500 service accounts
●Completely re-structured the Active Directory OUs creating a standard to be used in the production environment as well, supporting development and support staff of over 2500 users as the assistant to the project manager providing him with status reports weekly as well as updating the timeline in MS Project
●Used Group Policy to enforce security access permissions on various servers throughout the new development environment along with Windows PowerShell scripts
HealthMarkets July 2008-Jan. 2009
Exchange System AdministratorII – Lead
North Richland Hills, TX
Responsibilities:
●Windows Server2003 and 2008R2, Active Directory and Exchange2007 administration supporting over 1000 servers and 3000 employees following ITIL standards
●Team Lead for the Network Operations Center
●Made all security changes requested to the data and file storage via Active Directory as well as changes and maintenance for NetApp SAN
●Supported Blackberrys and BES administration
●Maintained and supported Unicenter alerts and Service Desk in an ITIL environment
●Used Windows Powershell scripts to set security in login scripts
PC Desktop Technician II Feb. 2009-July 2008
Responsibilities:
●Windows Server2003 and 2008R2, Active Directory and Exchange2007 administration supporting over 1000 servers and 3000 employees following ITIL standards
●Team Lead for the Network Operations Center
●Made all security changes requested to the data and file storage via Active Directory as well as changes and maintenance for NetApp SAN
●Supported Blackberrys and BES administration
●Maintained and supported Unicenter alerts and Service Desk in an ITIL environment
City of Houston – Public Works July 2006-Feb. 2007
Technical Hardware Analyst III
Houston, TX
Responsibilities:
●Key technical expert on the Content Management System, Windows Servers2000, 2003 and clustered print servers, supporting over 5000 servers and 25,000 users
●Project Manager of the Department of Homeland security changes
●Integrated third-party software and hardware with existing systems
●Supported the Public Works intranet and internet web sites on Linux Red Hat servers, including maintenance and basic troubleshooting
●Developed business processes
Technical Hardware Analyst I Nov. 2005-July 2006
Responsibilities:
●I was hired to start the Public Works own IT helpdesk; wrote and documented with flow charts all of the procedures the new helpdesk would follow
●Created, modified, deleted user accounts in Active Directory and created and modified network access permissions for various network folders
●Created the process for imaging new desktop machines
●Created the process for building all Windows servers
●Managed and maintained all desktop images
●Documented the process for checking out city vehicles and created checklists to be followed
Education:
Institution: Kaplan University 2006-2010
Kaplan University
Result/Degree: Bachelors of Science/Information Systems and Technologies
Additional Information/Memberships/Certifications :
oIOTA SIGMA TAU National Honor Society
oAlpha Beta Kappa National Honor Society
oWho’s Who in IT 2001, 2022
oITIL Foundation in Service Management
RHONDA ALLEN’S RESUME
I want to thank you in advance for reviewing my resume and considering me for the Senior Infrastructure Engineer. I have over 27 years experience and I know I am the missing piece you need to lead your team.
Rhonda Allen
Contact this candidate