Project Management Delivery Manager

Summary of experience

** ***** ** *****-** experience managing infrastructure, delivery, operations, projects and proposal teams in various environments to include a corporate enterprise, DoD Army - Defense Health Agency, DoD Navy - Next Generation Network, DoD Marine Corps – Network (MCI) and commercial aviation – United Airlines Aircraft Operations Cyber Security.

Project Management from start to completion:

oWorking within a WBS, interviewing, and hiring talent for project support

oMS Project Management for planning, budgeting, scheduling

oDisaster Recovery / Continuation of Operations Solutions deployments at Pearl Harbor Hawaii and Camp Lejeune, North Carolina

oPhysical Server to virtualization migration: Reduced 8,000 physical servers to 1500 physical and 2500 VMWare hosts capable of provisioning 150,000 client servers.

oData Center acquisition to bring a GOGO data center up to IAV standards to achieve a passing score on the CCRI and then transfer assets, applications, infrastructure and help desk to NGEN management.

oProposal Manager for Navy and Marine Corps projects; million dollar deals to hundreds of thousands of dollars deals.

oUS Army Defense Health Agency managing a project to stand up a Financial Management Information Systems for the Tri-Services (USAF, USA, USN)

oCyber Security Project Manager for a major commercial airline closing vulnerabilities and driving solutions to grow a more NIST and FAA cyber secure network, applications and protect sensitive security information to for the safety of the airline passenger and airline assets.

oSolutions Architect with the Peraton/USMC Growth Team, responding to RFIs, RFQs and RFPs, employing the Shipley method to ensure clear and concise capture of pertinent data.

oResource and Delivery Manager - managing the infrastructure teams across an enterprise environment.

oTechnical Lead - for the VMWare and Windows Server Teams.

Education and Professional training

Embry Riddle Aeronautical University, Aviation Management

HS diploma, Santa Fe Springs High School, San Fe Springs, CA 1975

Windows Server installation, configuration, and maintenance.

Agile Framework /SAFe Practitioner

PMP

AWS Practitioner

VMWare

Certifications

CompTIA Network + CE expires Oct 2026

CompTIA Security + CE expires Oct 2026

ITIL v3 Certified attained Apr 2005

Security Clearance

DOD Secret Clearance

Technical Skills

Microsoft Active Directory

Office 365 (Word, Excel, PowerPoint, Project)

Network and Compute; DSN, DHCP, IP/TCP, UDP, Gateway, Subnets, VPN, LAN/WAN, Troubleshooting.

RMS (Resource Management System) – Personnel, accounts, assets, certs, roles, start and stop dates.

Remedy and Service Now for ticketing, incident management, change management.

Proposal writing and proposal management.

VMWare 4.5 through 6.5 administrator; hosts, clusters, VMs, clones, templates, storage, disaster recovery, high availability, and troubleshooting.

VSAN provisioning of thick and thin disk.

Change Management, Incident Management, Engineering Review Boards, task management, change control approval boards.

AWS practitioner

Agile methodologies, daily scrum meetings, interactions, priorities, collaboration, responding to change. JIRA and Monday Ops Development platforms.

Microsoft Windows Server 2008 thru 2016 administrator

Monday Project management, JIRA project management, MS Project.

Employment History

11/20/2023 to present

Sayers/United Airlines

Cyber Digital Readiness

San Antonio, TX 78254

Project Manager

United Airlines has a requirement to meet and exceed an FAA cyber security threat analysis review by completely conducting a top-to-bottom threat assessment of all networks, zones, devices, peripherals, processes, applications, account provisioning, accesses, permissions, version level and compliancy level across the entire enterprise by January 2024.

I am working across multiple disciplines and teams to drive internal reviews and identify threat weaknesses, mitigation processes and inherited security controls and further generate a plan of action and milestone for mitigation that is not readily available and require monetary expenditure and time and resource expense to complete to a level to sufficiently satisfy required compliancy.

Manage project plan and timeline, assigning tasks, controlling productivity to meet required deliverables.

Complete Business Risk Assessment, schedules, WBS, project plan and communication plan.

Conduct scheduled status update meetings to measure velocity of success toward meeting deliverables and setting new or updated requirements.

MS Teams for collaboration efforts and storing of shared work documents.

Using MS Project and JIRA to create project plans and generate timelines and tasks assignments for progress tracking.

Provide scheduled briefings to the Cyber Team Management and UAL leadership on project status, milestones, and delivery dates.

Assist with preparation of collaborated PowerPoint presentations from Cyber, Technology, Applications, Change Management, third-party, operations – for the UAL Vice Presidents on the first Friday of each month.

Reach out to stakeholders and functional owners to solicit for buy-in and commitment to timelines and support need to meet deadlines. Provide briefings to individual teams to emphasize the importance of their project and to help keep them on track.

Employ timely research into technical areas and refine collaboration with Information Technology Managers to gain support for operational tempo of threat analysis and mitigation control sets input.

Completed the Secure Software Development Framework solution which in conjunction with CMDB, will ensure new and existing solutions (hardware/firmware/software/applications/networks) are meeting NIST/FAA/DoD and other regulatory cybersecurity requirements.

02/2023 to 11/17/2023

GovCIO/Defense Health Agency

Financial Management Information Systems

4070 Gorgas Circle, Bldg 1070

Ft Sam Houston, TX 78234

Project Manager / Site Lead

Primary contract for the Defense Health Agency effort to create a single aggregate web presence for all medical financial data and strategic projections. I am responsible for twenty-two engineers, overseeing customer requirements ingest, design, engineering, QA and testing, deployment, and sustainment of website tools to assist the Navy, Air Force and Army centralize their medical financial data. We are in the second year of a 5-year contract to create this comprehensive solution.

Manage new hires to direct them through the on-boarding process; base access, eQIP investigation, CAC application, building badge access, network account creation and activation, hardware acquisition, team assignments, training requirements and timecard approvals.

Scrum management of agile teams working through multiple sprint cycles, identifying current tasks, obstacles, back-log, and deliverables.

Utilizing Azure DevOps to track epics, user stories and sprint cycles.

Maintain daily briefings and interactions with stakeholders, functional owners, and subject matter experts on current project iteration.

Generate Project Plan, status sheet and Gantt chart and weekly notifications to team members for milestone achievements.

Employ development full life cycle to include collaborating with stakeholders and technical personnel for sustainment.

08/16/2021 – 07/15/2022

Leidos Inc

SMIT Proposal Team

1750 Presidents St

Reston, VA 20190-5617

SMIT Capture /Proposal Manager

I ensure clear understanding of customer requests to develop, plan and execute accurate, awardable, and executable proposals to exceed customer expectations.

Work with various departments throughout our company and internal to the SMIT program to respond to customer contract modification and order requests and manage the end-to-end process from pre-proposal and request receipt through proposal development, negotiation, until award.

Keeping team members on schedule throughout fact-finding, color calendar milestones, deadlines, and delivery.

Winning ratio of 58%

Collaborate closely with stakeholders and internal teams to ensure timely feedback, adherence to requirements, accurate proposal content, SOWs, quotes, red team and blue team, and delivery of proposal for final review and acceptance.

Review historical data, local ordinances, previous contracts, or modifications of existing contracts.

Update the customer requirements matrix and coordinate review with customer.

Personally drive and coordinate activities to complete bids. Generate storyboarding to ensure all involved understand the full scope.

Use a secure site to upload and share work streams such as SharePoint/Teams.

Supporting the three domains of SMIT, inclusive of MCEN, ONE-Net and NMCI, serving as a core member of the Order and Growth Team.

Respond and generate a proposal specific to client requests, such as time and material, firm fixed price, or cost-plus pricing.

Obtain level of effort (LOE) from functional departments, develop schedule.

Participate in strategy sessions on assigned proposals.

Lead proposal and other responses to Government requests for standard, low and medium complexity program modifications, and projects and as well as standard service order.

Support efforts to enhance standard proposal libraries in support of organization - wide proposal development tools and templates.

Support customer negotiations.

Work in partnership with internal teams to develop a solution, proposal, and other required documentation.

Ensure proposals are scoped properly, assumptions clearly evaluated, identify risks, evaluate cost, and ensure our responses meet customer requirements.

Lead proposal review meetings to ensure integration of all proposal activities.

Lead proposal writing and identify subject matter experts that can effectively contribute to responding to proposal requests.

Develop proposal schedule and ensure milestones/tasks are achieved by supporting teams.

Help develop presentation materials for both internal and external needs and ensure consistency and adherence to company’s requirements.

Drive teams through all stages of proposal development including BOE and BOM activities, pricing, and submissions.

04/2017 to 07/2021

Peraton Inc (formerly Perspecta Enterprise Services LLC)

Marine Corps Enterprise Information Technology Services

2306 E Bannister Rd

Kansas City, MO 64131

Solutions Architect and Project Manager

People care and human resource function, working with recruiters, vendor support, interviewing, hiring and terminating employees/contractors as necessary, combined with ensuring individual employee needs are attended to in a timely manner to reduce the stress on the work force and foster a productive environment, with high morale and teamwork.

Manage resource/delivery managers in meeting staffing requirements and project timelines and goals.

Collaborative effort in researching and submitting responses for RFQs and RFPs and well as request for white papers.

Updating and retrieving data from SAM.gov.

Member of the NMCI proposal growth team involved in identifying opportunities for our team to compete on government requests.

Establish communication and rapport with clients, customers, and external sources to foster a more productive working relationship.

Work closely with Project Management Office (PMO) on current task orders, progress and addressing concerns or identifying risks.

Ensure compliance with applicable FARs and DFARS for acquisition of goods and services.

Maintain daily briefings on sprint tasks, obstacles, and address resolutions.

Create requisitions, work with recruiters, conduct Interviews, negotiate salary, hire, onboard, counsel, promote or terminate.

Drive engineering, production, and process documentation.

Work with IA and delivery teams to mitigate Information Assurance vulnerabilities, apply STIGs, author POA&Ms.

Work within BOE and budgets.

Identify risks and provide guidance for mitigation.

Order equipment and ensure accounts created, network access obtained.

Set work requirements and schedules and after-hours Tier 3 support.

Promote project tasks with Change Management Review Board

Determine cost scheduling and monthly budget reports.

Painstakingly researching and generating detailed proposal documents such as, White Papers, Proposals, Pricing Related Items, Performance Work Statements, and other related documentation.

Responding to RFIs (Request for Information) with detailed research into support and services statuses, techniques, successes, client desires, past experiences.

Collaborate closely with technical teams and stakeholders to better formulate documents used in proposals efforts.

Provide guidance on RFIs, responses to RFQs and assist with proposals as well as assisting with creating White Papers and BOEs.

Researching new opportunities for bids or business renewals

Creating process documentation for business guidance

Member of Proposal team generating responses to RFIs, RFQs and RFPs as well as creating White Papers and BOEs

Researching new opportunities for bids or business renewals

Conduct meeting with leadership across the enterprise for forward leaning business solutions and immediate implementation of winning strategies to deliver above and beyond expectations.

04/2008 to 04/2017

HP Enterprise

Navy-Marine Corps Intranet (NMCI)

Grace Hopper Building, Network Operations Center

1482 Read Road

San Diego, CA 92135

Delivery Manager

The technical leader focused on customer success by ensuring cutting edge technology is continually being refreshed and applied in the most efficient manner to achieve business value.

Coordinating with project teams, integrating with support teams to develop an agile approach to aggressively reach objectives.

Member of change management control board, sitting in on engineering reviews, architectural reviews, enterprise changes, and tasks assignments, ensuring projects implementation are reasonable, compliant, documented, include a back out plan and all affected disciplines are appropriately tasked and notified.

Coaching, communicating, managing, and facilitating success by eliminating obstacles.

Working with engineering staff to ensure that solutions are evaluated and in compliance with standing security posture.

Working with review boards and enterprise change management in scheduling delivery timeline.

Scheduling resources to support installation/implementation/deployment across the enterprise and ensuring vendor support and backout procedures are in place. Creating resource / staffing plans to involve integrated disciplines to achieve success.

Providing weekly and monthly status and progress reports.

Managing infrastructure teams to maintain uptime of servers, services, applications, and network.

Managing database and electronic software deployment teams for backup and restore and patch deployments.

Led the Platforms Team OS upgrade to Windows 2016 which included decommissioning and replacing hardware.

Led the Virtualization Team is upgrading the VMWare OS from version 4.0 through to version 6.5.

Installation, configuration and maintenance of VMWare on HP and Dell blades and EMC Storage.

Setting up and managing the 24/7 application hosting facility helpdesk, interviewing, and hiring staff, creating schedules, roles and responsibilities guidelines, and events escalation procedure documents.

Ensured operational and project deliverables are met well within expectations and above and beyond customer satisfaction.

Managed other projects such as the implementation and monthly testing of the US Navy Pearl Harbor/Makalapa Disaster Recovery/Continuity of Operations solution using VMWare. Managed the US Navy data center, Point Loma, to west coast integration to the NGEN management.

Reduced the number of physical servers supporting the NMCI environment from 8000 to 2500 Virtual hosts and 1500 physical servers by migrating to VMWare client servers. Resulted in a huge carbon footprint reduction and tremendous cost savings.

04/2003 to 04/2008

Department of the Navy

Air Traffic Control

Corpus Christi Naval Air Station

Corpus Christi, TX 78419

Base Operations Flight Planning Supervisor (GS-9 step 5)

NASCC is the training command for new Navy/Marine Corps student pilots. I am the Operations Officer overseeing flight planning and aircraft operations for three airfields.

Supervisor of airfield operations at 3 naval airfields

Ensure morning foreign object debris (FOD) walk has been completed prior to commencing airfield operations.

Coordinate with adjacent FAA and DoD agencies for air traffic arriving/departing or transiting the NASCC airspace.

Create IFR and VFR flight plans using the Phoenix Flight Planning system.

Update route structure with current runway, wind, and altimeter readings.

Meet arriving foreign registered aircraft and coordinate for security of classified material.

Conduct monthly airfield flight operations process and procedures instruction with newly arrived pilot trainees.

Activate the central emergency response system for daily tests and to alert first responders to actual events.

Maintain daily operations logs.

Update Airman’s flight handouts.

Record manifest and board passengers onto flights.

Conduct training of new pilots and new flight planning personnel

Selected as Civilian of the Quarter for a concept of an electronic status board that captured runway, taxiway, fuel lane status, current active runway, wind speed and altimeter setting which offered pilots and operations staff a quick reference tool for flight planning purposes.

Promoted to GS-9 step 5 on July 1, 2006

10/1997 to 05/2003

Electronic Data Systems (EDS)

EDS Transportation Department, Los Angeles Service Center

621 Hawaii Street

El Segundo, CA 90245

Call Center Shift Manager

High energy, real-time operational support generating FAA/ICAO aviation flight plans, creating and editing aircraft performance characteristics in the Phoenix DB system, updating weather and routing tables, creating and editing aircrew staffing schedules, providing technical printer and peripheral support, and ticketing services for over 65 domestic and international commercial airlines in addition to handling client issues, opening remedy tickets, escalating events and outages to higher echelon technical support.

Graveyard shift manager ensuring a thorough information turnover concerning task priorities, current outages, scheduled outages, events, and personnel brief and debrief occur between the oncoming and off-going shift.

Maintain high productivity in all facets of the service center.

Assign tasks and monitor performance.

Prepare and motivate technicians to provide excellent work performance.

Set objectives, analyze call center response time, and call volume to ensure calls are addressed quickly, documented in detail, and resolved or escalated on first contact.

Maintain nightly, weekly, and monthly performance metrics for submission to leadership.

Provide opportunity for technicians to expand their knowledge via corporate online training or via mentoring.

Continually striving to improve flight operations team practices to better achieve business goals.

Implemented an incentive program to recognize the help desk technician who received and resolved the greatest number of customer requests received for the current month. This included emails and phone calls. Occasionally I would contact the customer to obtain additional information - or just to confirm the resolution was to the customer’s satisfaction. This program dramatically increased our resolution metric and improved employee morale through healthy competition. I received recognition as ‘Employee of the Quarter’ in 2001.

01/1975 to 09/1997

United States Marine Corps

Marine Corps Air Traffic Control

World-wide assignment

Combat Illustrator MOS 4611 (Sept 1975- April 1982)

Non-Commissioned Officer in Charge (NCOIC) of the Graphic Illustration Section at the Marine Corps Recruit Depot, San Diego CA.

Technical Instructor at Lowry AFB Technical Center 1978-1981 in Graphics

oReceived Meritorious Mast and Instructor of the Quarter awards.

NCOIC Creating charts, graphs, caricature drawings, training slides, silk-screens, and signs. I manage a 22-person illustration section, and I am the platoon sergeant for a 63-person Training and Audio-Visual Support Center.

oNCOIC of the Quantico Training and Audio-Visual Support Center 1981-1983

Master Sergeant /Air Traffic Control (MOS 7291)

oControl Tower Operator, I am solely responsible for applying visual flight rules for the separation of air traffic within the airport proper to include arrival and departure sequencing, separation from other traffic and objects.

oAs a Radar Controller, I am responsible for applying instrument flight rules separation for air traffic under my control in the controlled airspace environment to include 3 miles of separation within 40 miles of the radar antenna and 5 miles beyond and 1000 feet vertical separation below FL 180 and 2000 feet of separation above FL 180.

Air Traffic Control MOS 7291 (April 1982-Sept 1997)

oControl Tower certified and Radar Approach.

oServed as acting Squadron Sergeant Major for 8 months.

oGraduate: Marine Non-Commissioned Officer training course.

oGraduate: Marine Staff NCO training course.

oGraduate: Navy/USMC Air Traffic Control basic school.

oGraduate: USAF Advanced Radar Terminal Planning training

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