Customer Service Retention Specialist

AG

ALITA GORE

**********@*****.*** 214-***-**** McKinney, TX 75072

Customer Service Retention Specialist with strong background in customer satisfaction and loyalty. Experience includes handling high-pressure situations, resolving complex customer issues, and establishing strong relationships to ensure client retention. Strengths lie in problem-solving abilities, effective communication skills, and knack for turning dissatisfied customers into loyal ones. Previous roles have demonstrated significant impact on improving customer retention rates.

Email Etiquette

Proficiency in Computers, Ipads, Phones

Knowledge of sales retention

Excellent communication skills

Customer service background

Customer service experience

Account Management

Call Documentation

Customer Service

Call Center Operations

Customer Relations

Billing Adjustments and Refunds

MS Office

Policies and Procedures Adherence

Professional phone voice

Credit card payment processing

Customer Relationship Management (CRM)

Remote Office Availability

LiveChat Messaging

Globe Life And Accident Insurance

Company Mckinney, TX

Customer Service Retention Specialist

01/2021 - Current

Provided excellent customer service by responding promptly to inquiries and requests.

Provided detailed explanations of company products and services. Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders. Delivered exceptional customer service by patiently listening to customer concerns or complaints.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Collected deposits or payments and arranged for billing. Dennys Corp Allen, TX

Restaurant Manager

04/2017 - 10/2020

Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Ensured compliance with all food safety regulations and sanitation standards.

Established policies for cash handling procedures to maximize security measures.

Monitored stock levels of ingredients to ensure timely delivery of fresh produce.

Supervised and trained staff in customer service, food handling, and safety protocols.

Resolved conflicts among employees in an effective manner. Summary

Skills

Experience

Assisted with kitchen preparation during peak times as needed. Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Maintained detailed records of sales transactions and daily shift reports. Inspected dining room area regularly for cleanliness and adherence to safety standards.

Collin Community College Mckinney

Some College (No Degree) in Child Development

Education and Training

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