Customer Service Equipment Technician
Resume:
Kenneth Owens
Gilbert, AZ *****
***************@*****.***
Work Experience
Semiconductor Fab Equipment Technician (Contractor) NXP September 2022 – February 2023
Key achievement: Ranked 2nd in product turnouts
Efficient in DUV Photo Processes
Skilled in Dry Etch Processes
Programming and maintaining metrology tools
Improving current ECHO processes by
Supported NXP standardized work and 5S methodology
Worked to help define tool qualification procedures for new ECHO processes
Worked under experienced staff to learn improving tool utilization and availability
Studying and implementing safety policies and procedures to ensure quality and promote customer satisfaction
Tackle and Flag Football Referee AZ Arena Football June 2017 to Present
Tackle football referee for arena men football. Flag football referee for youths.
Car Detailer The Hertz Corporation January 2022 to September 2022
Cleaned, sanitized, vacuumed, polished and washed incoming cars after rentals.
Dried vehicle exteriors, windows, windshields and mats.
Performed with attention to detail with excellent customer service, communication, and interpersonal skills.
Efficiently managed the lot of more than 50 incoming and outgoing rentals that needed sanitizing as to not delay any reservations
Met the physical demands of the position, including walking, crouching, bending, and standing for extended periods.
Used equipment to clean vehicle interiors and exteriors by hand.
Ensured proper stickers and plates stay attached to vehicles.
Server/Waiter Cracker Barrel June 2020 to February 2021
Operated with multiple roles including cooking, dishwashing and stocking.
Server and waiter to customers.
Helped with cooking, dishwashing and stocking pantry.
Cash Handling, Waiting Tables, Disinfectant,
managing workers, scheduling employees, creating recipes, managing inventory.
Technical skills include experience using point-of-sale (POS) software experience, strong math skills
Greeter, Sales and Commission Team Cobblestone Car Wash April 2018 to August 2021
Greet customers.
Provided detail information on products and services.
Server Vito's Italian Restaurant July 2020 to December 2020
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods.
Worked with the POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Used customer service to de-escalate situations with unsatisfied customers to ensure they continued to have a positive dining experience
Followed quality and safety regulations to ensure health and safety measures met state and city expectations for dining experiences
Server/Host Top Golf June 2017 to February 2018
Greeted and tended to customers at top local entertainment and service venue
Served 10+ sections or tables with over 40 guests at a time
Stocked dinnerware, food, silverware, and other supplies.
Followed food and safety guidelines to ensure standards are met for customers
Education
Associate in Arts (AA) in Science
Chandler-Gilbert Community College - Chandler, AZ
January 2021 to Present
High School Diploma
Williams Field High School
Skills
Self-motivated; able to take initiative and effectively prioritize work for self.
A strong
desire to help create a positive, winning, world class working environment.
Team player
Ability to interact professionally with manufacturing and maintenance to deal with these issues and priorities.
Service-oriented team player with ability to handle fast-paced environments.
Independently solve routine customer issues to promote customer loyalty.
Critical Thinking and Problem Solving.
Fast Learner.
Ability to Work in a Team.
Effective Time Management.
Ability to Multitask.
Machine Operator
Workplace Safety Skill
Certifications and Licenses
Food Handler Certification Current
First Aid CPR Certification 2020
1 year of Fireman Certification Course
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