Customer Service Representative

KT

KEITH THOMAS RANDALL JR.

**************@*****.*** 774-***-**** Mansfield, MA 02048

To obtain a positon in which there is an opportunity to gain experience in all aspect of its positon. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Product Knowledge

Inbound and Outbound Calling

Information Security

Problem Resolution

Business development understanding

Minute Taking

Tactful and diplomatic

Order Processing

Complaint Handling

Call Center Operations

SUTHERLAND GLOBAL SERVICES PHIL

Customer Service Representatve

12/2022 - 03/2023

Answered customer inquiries and provided accurate information regarding products and services.

Gathered customer feedback through surveys and used the data to improve customer service.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

RMS COLLECT PHILS,INC Clark

Customer Service Representatve

01/2022 - 08/2022

Answered customer inquiries and provided accurate information regarding products and services.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Developed strong customer relationships to encourage repeat business. Freelacer Olongapo City, 2200

Freelance Band Vocalist

09/2009 - 09/2020

Performed live vocal performances of original and cover songs at various venues across the city.

Practiced regularly to maintain a high level of technical proficiency in singing.

Developed, rehearsed, and recorded vocals for studio albums with a professional band.

Summary

Skills

Experience

Education and Training

Lyceum of Subic Bay

Tourism Hotel and Restaurant Operations

01/2016

Second year

Kalalake National High School Olongapo City

Secondary

01/2010

Jose Surbito Sr. Elementary School Masbate City

Primary

01/2008

Age: 31

Place of Birth: Olongapo City

Height: 175cm

Weight: 190 lbs.

Citizenship: American

Date of Birth: 04/17/93

Marital Status: Single

Religion: Catholic

David Ward +1-508-***-****

Personal Information

References

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