Event Planner Support Specialist
Resume:
Stephanie Malone
***********@**.***
Profile
Resolute professional with proven skills and experience in Auto claims (Express & Property), Consolidated Claims, and Convention and Travel. Dependable with a proven ability to succeed under pressure, deliver excellence, and establish genuine relationships. A collaborator with effective interpersonal communication skills.
Employment History
Event Planner Assistant at State Farm
April 2018 - Present
● Actively engaged with meeting planning.
● Established strong rapport with business partners, including Financial Shared Services.
● Proficiently processes vouchers in the AP voucher systems for Agents/Employees Meetings and Incentive events.
● Exemplify remarkable communications with event planners, business
partners and venue staff to ensure a successful, seamless event.
● Host weekly peer exchanges meetings.
● Assist with special projects as well as the National Agency
Convention and Ambassador Club.
● Creates and updates reports for management pertinent to meeting/event planning.
● Provides high level of support to internal and external customers with respect to event planning.
● Serve as mentor to incoming Event Planner Assistants.
TWA - Operational Support Specialist at State Farm
May 2021 – October 2021
● Processed customer emails received through the “Contact Us” form
on statefarm.com
● Reviewed the email and reply or forward to the correct
area/agent. Used ECRM to locate agent.
● Processed increased complexity of emails then reviewed and/or
create records in ECFT.
Claim Associate - Auto (Express, Property & Consolidated Claims Unit) at State Farm
October 2013 – April 2018
● CCU - Oversaw proper Auto & Fire Agent Draft Authority (ADA) application from our Agency partners and recorded these payments in a timely manner. Reviewed Emergency Roadside Service (ERS) invoices submitted by our Agents to reimburse our customers according to the policy. Assisted customers with inquires that required service recovery for ERS experiences with our tow vendor.
● Processed insurance claims and paperwork. Identified and assessed auto damage then informed policyholders about necessary repairs.
● Managed diaries and tasks in Enterprise Claims System.
● Facilitated training of new associates.
Academics
BA Political Science, Howard University
Certificate of Paralegal Studies, University of Colorado at Denver
Memberships and Affiliations
2021 Howard University Firm Symposium – Howard University Alumna
Representative of State Farm. State Farm financially supports Howard.
University (HU) and the Center for Insurance Education through
involvement with the Financial Services, Insurance, and Risk Management
(FIRM) Symposium.
Asian Networking Group (AsiaNet) February 2020 – Present Asia Net Ambassador 2023
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