Security Officer Assistant Manager
Resume:
Erica Watson
Avondale Estates, GA *****
**************@*****.***
Summary
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.
Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Skills
Customer Service
Dusting
Laundry Management
Restroom detailing
Customer service-focused
Hardworking
Teamwork
Attention Payer
Great Communicator
Fast learner
Safety Compliance
Schedule Management
Relationship Building
Very Friendly
Experience
October 2023 - Current
Westin Hotel - Atlanta
Housekeeper
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Scrubbed kitchen appliances, countertops and fixtures.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Changed bed linens and towels, tidied up rooms.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
August 2023 - January 2024
Andy Frain - Atlanta
Security Officer
Checked for safety hazards and took corrective action when necessary.
Inspected fire extinguishers to ensure they were properly charged and operational.
Maintained accurate logs of all security related activities.
Assisted with crowd control during large events held at the facility.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Investigated all reported incidents of theft or vandalism on premises.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Confirmed visitor identification prior to granting entry into the building.
October 2022 - October 2023
McDonald's - Decatur, GA
Assistant Manager
Created reports on sales trends, inventory levels, and financial data.
Maintained up-to-date knowledge of company products and services.
Conducted regular performance reviews for employees to identify areas of improvement.
April 2022 - January 2023
HHS - Atlanta, GA
Housekeeper
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Scrubbed kitchen appliances, countertops and fixtures.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Followed safety procedures when handling hazardous materials.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
June 2018 - March 2022
McDonald's - Stone Mountain, Georgia
Assistant Manager
Created reports on sales trends, inventory levels, and financial data.
Maintained up-to-date knowledge of company products and services.
Conducted regular performance reviews for employees to identify areas of improvement.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Supervised daily operations including scheduling shifts, assigning duties.
August 2016 - August 2018
McDonald's - Atlanta
Shift Manager
Reviewed security footage regularly for suspicious activities or theft attempts.
Performed regular price checks to ensure accuracy in pricing throughout the store.
Prepared detailed incident reports following any incidents that occurred during shifts.
Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Ensured compliance with food safety regulations and quality standards.
Trained new employees on company policies, procedures, and job responsibilities.
Managed schedules, accepted time off requests and maintained coverage for shifts.
April 2006 - October 2009
McDonald's - Atlanta, GA
Crew Trainer
Maintained up-to-date records of all employees' training progress and certification status.
Administered tests at the end of each module to evaluate understanding of topics covered.
Identified areas of improvement within the team by implementing regular assessments and evaluations.
Organized team building activities to foster a positive work environment among crew members.
Explained goals and expectations required of trainees.
August 1999 - September 2005
McDonald's - Atlanta, GA
Crew Member
Checked expiration dates on all products before serving them to customers.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Education and Training
Grady High School Atlanta, GA
Some College (No Degree)
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