Customer Service Data Entry
Resume:
Jamie Butler
Virginia Beach, VA. 23464
*******@*****.***
Summary
Jamie is a excellent Customer Service Representative with an exceptional amount of experience
working with a diverse member population, while demonstrating my strong interpersonal skills. She has 7
years of customer service experience through the use of good communication and active listening skills. Is
proficient in Microsoft Windows, Word, and Excel and has a broad knowledge in reading and processing
prescriptions orders. Is knowledgeable of state and federal regulations and is able to
document information while speaking on the phone. Can interview any time with a few days' notice.
Experience
Optum Rx, San Diego, CA
10/2016 to Present
Pharmacy Technician
Answer inbound calls and completing calls to/from patient, physicians and pharmacist. taking 50 70 calls
per day from members who have questions about there prescriptions. Processing prior autorization for
physicians and members.
• Excellent customer service skills, prior authorization, data entry
Intellicare Direct, San Diego,CA
9/2015 to 9/2016
Member Care Representative
Effectivley manage a high volume of inbound calls, ensuring premier customer service. Accurately document,
research and resole customer issues. Accurately process negotiated refunds & cancellation tickets via
banking system. Update customer accounts in CRM systems(TCG,ICG, & Oange). provide Tier I Technical
support having issues accessing Instantr Checkmate website. Defuse volatile customer situations calmly
and courteously.
• Customer Service, Data Entry & 10 key
Progistics Distribution, San Diego, CA
4/2015 to 8/2015
[Deliver Driver
Loaded and delivered Amazon Packages to customers. Utilized FedEx mailing equipment to scan and
process packages. Interacted with customers via phone to verify information, ect.
• Delivery Driver
• [ List other accomplishments relative to your job target (quantify with measurable terms). ]
Veolia Transportation, Chula Vista, CA
12/2013 to 4/2015
Coach Operator
Provided safe and efficient transport of passengers along an assigned route, while adhering to a schedule.
Collected payment of fares, and ensured the saftey of passengers along with securing wheelchairs.
Preformed pre & post trip inspectios of the vehicle.
• Cstomer Service and class b license
San Diego Orthopedic Association, San Diego, CA
10/2007 to 5/2012
Pharmacy Technician
Dispense medication to Work Comp Patients. Dispense DME's and return messages to pharmacies &
patients. Assisted doctors when needed. Ordered supplies for doctors upon request.
• Customer service, pharmacy
Education
Valley career College, EL Cajon, CA
Pharmacy
GPA: 3.10
9/2002
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