Desktop Support Technician

James A. Robinson

917-***-**** **********@*****.***

WORK HISTORY

Essential Support Technician / Rite Aid Corporation

**/**/****- */**/2024

+ Install and troubleshoot Microsoft Outlook, Reset User

Passwords Active Directory, Backup User profiles, Windows

Migration, imaging Laptops Desktops, Setup IP Phones

- DHCP Configure setup Workstations, NCR POS, Switch,

Routers, Wireless Access Points.

+ Dell Servers T410/R430/R440 conversions, Installs

troubleshoot and Self checkouts.

- Install and Troubleshoot Printers, Scanners, Verifone and HP

Office Printers

NBC Universal-Comcast New York, Desktop Support

Specialist 5/20/2013- 11/18/2016

30 Rockefeller Plaza/1221 McGraw Hill Building

«Installed, troubleshoot Window 7,8,10 IE, Safari, Chrome

- Firefox, Troubleshoot, Blackberry’s Android, iPhone and setup

AirWatch.

- Active Directory add users to groups and password resets.

- Setup New Hires and reconfigure new hires, setup Outlook e-mail.

«Installed Microsoft Office Suite, MS Excel, Word, Access,

PowerPoint, Nielson apps, McAfee, Safe boot, Windows

BitLocker Ghosting-Dell Inspiron, Latuda/ MacBook, Yosemite,

Maverick

- Ticketing-System SLA’s, Remedy, Service Now, Tek Serve Casper

+ Department moves with Dual monitor setups, Installed,

troubleshoot Xerox, Canon printers.

Apex Systems Consultant /Desktop Support, Break /Fix

7/28/2011 — 8/12/2012

Standard & Poor’s buildings Water St Chubb & Sona

division of Federal Insurance Co

- Desktop support Hardware support, troubleshooting and

Diagnostics.

«Installed IP, CCTV, Wireless Hardwire cameras, patch panels.

- Installed PC, Plasma HD 60,42 32-inch TV’s DVR’s conference

rooms.

- Performing system backup and data migration using Symantec

ghost

ASI Systems Integration Desktop Support, Break Fix -TFI

Trading Floor 4/28/2008 — 5/31/2011

UBS Financial, Weehawken, NJ, Jersey City, UBS New York,

NY, UBS Stamford CT

New York City Rollouts/Field Tech- Controls Office, D.O.E,

McGraw Hill

- Installed, troubleshoot Window XP, 7, User connection,

Bloomberg, Reuters, Citrix software.

- Troubleshoot, Blackberry’s and setup email Avalon, Bes Server

- Manager Installed Microsoft Office Suite, MS Excel, Word,

Access

- Ghosting, Stage-Net Dell Gx620, 745 Open shell

«Remedy: ticking-system, Break fix, Dell latitude Laptops, T620

T610

EDUCATION: IT Training

NYBI New York Business Institute

A+ Network+ Windows 7 Certification, Active Directory

MCITP (MCSA 2008)

- HP Desktop, Workstation, Notebook, IBM, Lexmark, Dell, printer

Cert, Xerox fax Cert

- Office Suite 2010 Word, Excel, PowerPoint, Outlook

——EEEEEEE

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