Customer Service Associate

DAMIEN K. RUSSELL

***** ******* **** ****** · TAMPA, FL · 33610

1-407-***-**** · **************@*****.***

OBJECTIVE To obtain a position within the Criminal Justice community where I may be an asset to my employer and utilize my education and experience to contribute to growth of the organization

EDUCATION Bryant & Stratton College, Albany, NY Expected: Aug.2013 Associate Degree in Criminal Justice

Relevant Courses:Criminology, Policing, Corrections, Criminal Courts, Juvenile Justice, Criminal Law, Criminal Courts, Criminal Procedure, Criminal Investigation, Internship/Capstone Experience

EXPERIENCE 24/7 Intouch Call Center, Orlando, FL Jun.2015-Sep.2019 Customer Service Representative

Work independently in completing all task within timeline

Assisted with marketing and sales

Customer service and sales task goals

Providing courteous and professional interaction with clients

Deescalation of conflict by customer satisfaction

Maintained a safe and sanitary work environment

Completed other duties as assigned by supervisor Subs & Grubs, Albany, NY Jun.2012-Aug.2012

Customer Service Associate

Responsible for opening and closing the store

Performed monetary transactions on a regular basis

Assisted with marketing aspects for the store

Responsible for food preparation

Performed deliveries for customer orders

Maintained a safe and sanitary work environment

Completed other duties as assigned by supervisor Edible Arrangements, Colonie, NY May 2008-Nov.2009 Customer Service Associate

Provided excellent customer service

Performed monetary transactions on a regular basis

Provided a safe and sanitary work environment for staff and customers

Completed other duties as assigned by supervisor

Assisted with the arrangement of food bouquets

Assisted with marketing aspects for the store

Assisted customers via phone calls

BC Sports Collectibles, Guilderland, NY Jun.2003-Jul.2006 Sales Associate/Assistant Store Manager

Responsible for opening and closing of the store

Responsible for hiring and firing of store employees

Assisted with the completion of payroll and making schedules

Performed monetary transactions regularly

Provided excellent customer service

Assisted with in-store marketing

Ensured that merchandise was properly stocked

Performed aspects of loss prevention (inventory, auditing, etc.)

Concierge for athlete appearances

FinishLine, Guilderland, NY Nov.2002-Jun.2003

Sales Associate

Provided excellent customer service

Assisted with opening and closing of store

Ensured all merchandise was properly stocked

Performed monetary transactions on a regular basis

Answered phones and greeted customers

SKILLS/ Detail-Oriented Positive Attitude Microsoft Office QUALITIES Team Player Multi-Tasking Flexible

Organized Dependable Excellent Writing Skills

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