Guest Service Call Center

Herdip Hans

********@*****.*** – *** Fortanini

Circle. Ocoee, Fl 34761 - Tel: 407-***-****

Personal Statement

I am a friendly, loyal and dedicated individual who is always willing to learn new skills and trades.

I am highly motivated and always ready to take on new challenges. I take pride in being part of a team and am always willing to help my co-workers.. Work Experience

Lighthouse works.

2500 Kunze avenue

Orlando, Fl 32806

September 2022- Present

• I did call center calls, for various campaigns they had.

• I helped run 2 different campaign teams at the same time.

• I assisted with training agents for a couple new campaigns that came in.

• I helped with working with that are either blind/ going blind to use the JAWS system, so they could be able to get back into the works life.

• Every new campaign that I have been on, I have learned it and assisted with helping the customers/ client with there issues.

• I have been a team lead and monitored anywhere from 15 agents- to 20 agents on the phone at a time.

Front desk agent/ back up night Auditor

Fairfield inn and resort

10971 W. Colonial Dr.

Ocoee, Fl 34761

August 2019- September 2022

• I helped check in guest for all shifts.

• When I helped cover night audit shift, I ran the night audit reports, and helped get the breakfast set up for the breakfast crew

• I also assisted with setting up new desktop computers to upgrade the check in systems.

• I also dealt with guest complaints and filed them in the server database. Guest Service Supervisor

Avanti International Resort 8738 International Dr. Orlando, Fl 32819 October 2018- July 2019

• I oversee the guest service staff.

• I help respond to guest service emails. I call, and email all the one’s scored below 85%, to get their feedback.

• I help check in, and out guest. I also deal with any guest issues, or problems they are having, and try to resolve them.

• I ensure the staff is set up for success to do their job. Night Auditor

Avanti International Resort 8738 International Resort. Orlando, Fl 32819 June 2014-October 2018

• I checked in and out guest.

• I worked overnight, doing all the audit paperwork and assignments.

• I managed the resort, dealt with any guest issues during overnight hours.

• I inputted and balanced the daily sales, using Microsoft excel.

• I gone through all reservations, ensured they were set up correctly.

• I balanced all the credit card sales, using dollars on the net program.

• I helped the accounting department by ensuring all their paperwork was set up and ready to go.

Housekeeping Supervisor

Avanti International Resort. 8738 International Drive. Orlando, Fl 32819 November 2013- June 2014

• I oversaw housekeepers and houseman.

• I inspected rooms, and helped housekeepers, and houseman where needed.

• I assisted with doing the housekeeping dispatch position.

• I also worked as the PM Housekeeping Supervisor, I worked very closely with the Evening Manager of Guest service.

• I ensured the Evening Manager was set and ok with rooms. Answered housekeeping calls and delivered items to guest.

Housekeeping Supervisor

Portofino Bay Hotel, 5601 Universal Blvd, Orlando, Florida 32819 December 2006 - June 2011

• I started working in the wardrobe department. After three months I was moved up to the housekeeping dispatch position.

• I also helped with the PM Turn Down supervisor position from time to time. I worked in that position for over four years.

• I then moved up to the Housekeeping Supervisor position, where I was responsible to manage and delegate responsibility within the housekeeping team.

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Education

I attended the Doctor Phillips High School, Orlando, FL.• Programs

• Meastro- 5 years

• Opera- 3 years

• PHM- 5 years

• Microsoft office- 5 years

• Tcn – 1 year

• Genesis 2 years

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