Long-Term Care Continuous Improvement
Resume:
ANGELA McDANIEL
Athens, GA *****
******.***.*@*****.***
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Veteran laboratory specialist with proven track record of excellence working in clinic and mobile settings with 30+ years of experience. Expert in quickly and accurately collecting specimens using a variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties.
Equipped with 15+ years of management experience.
Willing to relocate to: Atlanta, GA - Athens, GA
Work Experience
Director of Long Term Care Development
Shepard Health Lab Services-Atlanta, GA
July 2023 to Present
• Create a target list of potential clients from nursing homes, assisted living facilities, & other post-acute facilities
• Including a criteria-based approach for ranking and qualifying targets
• Provide personnel with clinical training and opportunities for continuous improvement
• Identify potential personnel for long-term care facilities to ensure proper staffing with qualified Phlebotomist/ Medical Assistants/CNA
• Provide targeted closing timetable for each client and a tracking methodology
• Manage and grow existing long-term care client facilities Consultant: Ecare Laboratory Services
eCare Health Options-Atlanta, GA
December 2019 to Present
• Maximize client productivity, with key performance indicators to enhance organic growth
• Manage new client onboarding and process implementation
• Maximize test menus and requisitions to achieve continued expansion of services and testing
• Create a tracking program to identify trends and issues with the client base
• Work with outside departments and personnel to complete monthly and annual goals and objectives
• Provide monthly utilization reports and track matrix data daily
• Provide training and in-services, as required, to optimize performance and processes
• Implementation of expansion opportunities for long-term care division within the company for UTI, Pain Management and GI, Wound, Genetics
Managing Physician Liaison
Newstar Medical Lab-Kennesaw, GA
October 2019 to July 2021
• Manage day to day operations of lab services and staff.
• Work with physicians to ensure testing and results are collected and assessable in a timely manner.
• Properly train and educate staff and medical practices on protocols and procedures.
• Mobile laboratory services which include COVID testing, straight catheterizations, phlebotomy and finger sticks.
Regional Manager
Molecular Laboratory Services-Atlanta, GA
May 2015 to January 2020
• Established and maintained operational standards for 26 accounts over 5 states/locations.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Client Services
• Onboarding
• Specimen Collection Training
• Compliance Training
• Implemented Policies & Procedures
Phlebotomist
LabCorp Athens-Athens, GA
May 2007 to April 2015
• Phlebotomy
• Organized daily work based on collection priority.
• Communicate with patients to gather information for lab records.
• Collection of blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Lab Coordinator / Phlebotomist
Athens Associates & Family Practice MD-Athens, GA
January 2003 to April 2007
• Supervision of Lab Personnel
• Daily Scheduling
• X-Ray, Quality Control, Record Maintenance
• Assistant to the Medical Doctor
• DOT physicals & urine drug screening (HAZMAT).
• OSHA Certified
Education
Associate of Science in Health Administration
Healthcare Training Institute - Αθήνα
May 1991
High School Diploma
Wilkes Comprehensive High School - Washington, GA
May 1990
Skills
• Project Coordination
• Phlebotomy Compliance
• Legal and Regulatory
• Operations Management
• Staff Development
• Logistics Management
• Business Development
• Project Management
• Laboratory Experience
• Patient Care
• Pain Management
• Venipuncture
• EMR Systems
• Vital Signs
• Management
• Triage
• Employee Orientation
• Experience Administering Injections
• Medical Terminology
• Medication Administration
• Infection Control Training
• Medical Records
• Office Management
• Critical Care Experience
• ICD-10
• Medical Office Experience
• Computer skills
• Nursing
• Sales
• Business development
• Marketing
• Customer service
• Leadership
• Recruiting
• Supervising experience
• EMR systems
• Medical terminology
• Quality control
• Office management
• Critical care experience
• Specimen collection / processing
• Laboratory experience
• Mobile testing
• Vital signs
• Documentation review
• Project management
• Epic
• Phlebotomy
• Project coordination
• Operations management
• Time management
• Quality Assurance
Certifications and Licenses
First Aid Certification
CNA
CPR Certification
Certified Phlebotomy Technician
State Tested Nursing Assistant
May 1991 to May 2026
Healthcare Provider Certification
Heartsaver Certification
Certified Medication Aide
Driver's License
Compact State Nurse License
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