Talina Boyer
Belton, MO *****
***********@*****.***
To obtain a position that advances my training and skills, while contributing to the success of the company.
Authorized to work in the US for any employer
Work Experience
Forklift Operator
Progress Rail, a Caterpillar Company - Belton, MO
September 2021 to Present
• Operate heavy machinery safely and maintain certification
• Material handling and packaging for shipment
• Inventory analysis and documentation
Store Manager
The Berry Patch
January 2020 to Present
# Managed The Berry Patch’s social media presence and provided online customer support.
# Coordinated employee schedules for optimum performance and shift coverage.
# Addressed and resolved escalated customer complaints and worked to restore satisfaction.
# Met business and customer needs consistently, properly organizing schedules, inventory, and team
# assignments to handle expected demands.
Customer Care Representative
Planet fitness
January 2020 to December 2021
# Helping clients understand the membership options available to them and walking them through the joining process.
# Verified and logged high volume of data each day, tracking account payments, and updated personal information.
# Improved customers' experiences by maintaining a clean and functional gym area.
# Sought out every opportunity to improve customer experiences, going beyond basics to delight customers and build trust.
Certified Phlebotomy Technician
Wesley Medical Center
January 2016 to December 2019
# Collected blood from veins using vacuum tube, syringe or butterfly venipuncture methods.
# Performed standardized tests such as blood alcohol levels, glucose screenings and trough drug levels.
# Conducted tests such as blood counts with heel or finger stick capillary draws.
# Secured information by following HIPAA requirements
# Collected blood samples per written specifications and established protocols. Certified Phlebotomist
Promise Regional Medical Center
January 2013 to December 2016
# Demonstrated expertise in proper equipment use, blood volume requirements, and testing protocols.
# Upheld data security and compliance with HIPAA protocols through multiple identification points and document verification.
# Conducted tests such as blood counts with heel or finger stick capillary draws.
# Collected blood from veins using vacuum tube, syringe or butterfly venipuncture methods.
# Performed standardized tests such as blood alcohol levels, glucose screenings and trough drug levels. Education
National Academy of Sports Medicine
2020
HS Diploma
Andover High School - Andover, KS
May 2003
Andover High School
2003
Skills
• Materials Handling
• Laboratory Experience
• Phlebotomy
• Social Media Management
Certifications and Licenses
Certified Phlebotomy Technician
Forklift Certification
Certified Personal Trainer
September 2020 to September 2022