Customer Service Team Member
Resume:
K A I T L Y N S T E W A R T
*****.*******.*@*****.***
Newport, MI 48166
PROFESSIONAL SUMMARY
Hardworking customer service focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
SKILLS
Customer service excellence Problem resolution
Account updating Customer service
Inbound call answering
EXPERIENCE
Connections Pastor, Grace Hope Church, May 2017 Apr 2020, Grandview, MI Demonstrated strong leadership by making difficult decisions and willingly undertaking projects with many obstacles.
Organized spirituality groups and conducted classes to motivate members to accept change.
Developed ministry leaders and teams for different areas of service based on church goals and service objectives.
Set an example through commitment to lifelong learning to advance trends and movements within church.
Identified and developed new leaders among adults and students to advance church, culture, and doctrines.
Helped people understand their faith better and improve their spiritual connections. Followed established guidelines and procedures.
Completed all required paperwork within anticipated timeframes. Customer Service Leader, Bed Bath & Beyond, Jun 2010 Jan 2016, Overland Park, MO Helped resolve product returns, responded to shipping inquiries and answered order status questions.
Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers. Processed product orders, including entering customer orders and completing stock replenishment orders.
Advised customers about estimated delivery date and described service contracts and warranties.
Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online. KS
Aug 2020
Quoted prices for items desired, explain credit terms and collected credit information to qualify customers.
Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
Documented compliance with company policies and procedures and wrote sales reports daily.
Updated accounts with customers' current personal and purchasing information. Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
Referred unresolved customer grievances to designated departments for further investigation.
Processed orders and coordinated delivery schedules to meet customer needs. Continuously met or exceeded daily service quality and performance scores. Engaged with customers to understand and resolve issues and answer product questions.
Used proven techniques to increase sales and promote high-value products. EDUCATION
Bachelor of Theology, Theology and Leadership
Great Lakes Christian College Lansing, MI
Minor in Leadership.
GPA 3.86.
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