Customer Service Office Coordinator
Resume:
Christie Destine
Allston, MA ***34
*****************@*****.***
CAREER OBJECTIVE
Looking to bring excellent and consistent administrative and customer service to ABC Company while making a positive influence through organization and communication with all potential clients.
SKILLS
Highly motivated, driven, energetic and passionate young professional seeking a stimulating and enriching position as a receptionist or customer service; Detail oriented, organized and adept at handling complex situations and customer demands; Able to control and execute effectively in a fast paced environment.
EXPERIENCE
Beetham Eye Institute - Boston, MA Medical
office Coordinator, November 2023 - Present
● Effectively manage the flow of medical information internally and externally
● Patiently act as liaison between patient and health care providers and external patient related providers
● Accurately enter information into electronic health records.
● Accurately follow guidelines to triage all incoming calls taking independent action where possible
● Provide general information about the clinic and its services
● Participate in issue-specific groups upon assignment. Report back any issues that affect or require a team decision
● Utilize automated scheduling system to analyze provider's daily/weekly schedule
● Perform other functions and duties, as assigned, to support the practice. Beth Israel Deaconess Medical Center - Boston, MA
Representative/Admin Assistant II, June 2023 - October 2023
● Performs check in, registration and verification of demographic and fiscal information according to medical center policies and procedures
● Scheduling chemo treatments, port draws, infusions and injections.
● Monitoring patients and visitors entering, waiting and leaving the practice.
● Process patient check out, schedule follow up appointments and related diagnostic and/or lab tests making reasonable effort to accommodate patient and provider needs.
● Provides patient with any relevant educational materials as indicated
● Enters copay
Veolia North America - Boston MA
Receptionist/ Administrator, August 2022 - November 2022
● Receives and routes calls to office staff.
● Takes messages and gives general information to clients and employees as necessary.
● Management of kitchenette, coffee station and dishwasher.
● Scanning, filing and organizing.
● Assist anyone with setting up meeting rooms or hotel offices when needed for meetings
● Order catering when needed and update tracker.
● Check Google Calendar for overlapping meetings.
● Making sure meeting rooms and lobby area nice and clean Cruz Companies - Roxbury MA
Front Desk Administrator/ Receptionist, December 2021- March 2022
● Calendar Management
● Monitoring and ordering of supplies
● Schedule and coordinate meetings, book conference rooms, events and conference calls.
● Perform administrative tasks such as distributing incoming/outgoing mail and deliveries, photocopying, updating various spreadsheets, compiling records, and distributing documents
● Internet research and information retrieval.
● Management of kitchenette and coffee station area to ensure it is well stocked and orderly on a daily basis
● General Office Duties, including answering phones, greeting/directing visitors, order lunch for meetings
● Other duties as assigned
EDUCATION
QUINCY HIGH SCHOOL Quincy, MA - Graduate 2018
Curriculum Included Business classes, Culinary and Broadcasting. 1 year of public speaking and Fashion.
Awards And Achievements; High honors, Honor roll, 3.0 GPA. QUINCY COLLEGE Quincy, MA
BOCA BEAUTY ACADEMY Boca Raton, FL
Paramedical esthetician
ADDITIONAL SKILLS
● Fluent in French, English and working knowledge of Spanish.
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