Customer Service Representative

Helen Bland

Brooklyn, New York

Telephone: 980-***-****

************@*****.***

Objective: To obtain a position where my diverse customer –relation skills will aid in a company's growth.

Employment History

ViaSource Solutions

Customer Service Representative

09/2022-Present ThousandOaks, CA

●Dealing with several different campaigns on the daily basics

●Using an automated dialer for outbound calls for several doctor offices

●Calling several patients about their insurance membership

●Taking surveys to insure the best quality of care for all patients affiliated with doctors offices and residential insurance membership patients throughout the United States

AST & Trust Company, LLC

Financial Customer Service Representative

11/2021-05/2022 New York, NYC

●Helping several different life insurance shareholders with their stocks

●Doing transfers of ownership

●Helping inquiring shareholders about their DRP shares

●Helping shareholders doing transfers on death

●Informing shareholders of amount of book shares and drip shares held

●Informing shareholders of how many stocks held

●Informing shareholders on how to obtain Medallion Signature Guarantee

●Helping shareholders Reinvest Dividends

DoorDash

Delivery Driver Charlotte, NC

03/2019-04/2020

●/Pick up food from different restaurants

●Deliver food to various locations

InfoCision

Customer Service Representative Charlotte, NC

06/2019-12/2019

●Doing fundraising for non-profit organizations, with existing members, and non-existing members, on various campaigns.

●Taking outbound calls from an automated dialer

Sykes

Customer Service Representative Charlotte, NC

08/2018- 01/2019

● Doing customer service for Walmart.com

●Taking inbound and outbound calls, on an automated dialer

●Tracking orders for customers, placing orders for customers, doing refunds and returns

Clear Water Concepts Charlotte, NC

Customer Service Representative

01/2018-06/2018

● Appointment setting- answering inbound, and outbound calls, setting appts for technicians to go out to potential clients homes to provide them with a complimentary water test, and additional services if needed.

●Surveying- taking brief surveys via phone, about the water quality in their area.

Carolina water Charlotte, NC

Customer Service Representative

09/2016-01/2018

●Appointment setting- answering inbound, and outbound calls, setting appts for technicians to go out to potential clients homes to provide them with a complimentary water test, and additional services if needed.

●Surveying- taking brief surveys inside of home depot stores, with random customers, roughly around 70 - 100 customers per day.

Rescare Charlotte, NC

Certified Nursing Assistant

09/2013-07/2016

Care Advantage Emporia, VA

Certified Nurse Assistant

01/2011-12/2012

● Perform private duty in patients home, building rapport with patient family members

● Services include personal hygiene care, meal preparation

● Medication reminder and light housekeeping

●Ensure patients receive essential social and emotional support.

General Cleaning Services

Environmental Specialist Lawrenceville, VA

02/ 2004 -07/ 2010

●Clean, sanitized and organization in both commercial and residential households

Personal Touch Home Care

Certified Nurse Assistant Stony Creek, VA

03/2007-11/2008 &01/1997 -12/1998

● Perform private duty in the client's home.

● Personal hygiene care, meal preparation & feeding,

Education

Medical Office Assistant - Associates degree

Southside Virginia Community College

Certification

Certified Nursing Assistant Certification

Petersburg Virginia High School

References upon request

Contact this candidate