Field Engineer Customer Service
Resume:
Howard Kunkel
N Fort Myers, FL *****
******.******@*****.***
Summary
Resourceful Field Engineer recognized for high productivity and efficient task completion. Skilled in troubleshooting, preventive maintenance, and project management. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative problem-solving in fast-paced environments. Constructive field engineer with several years of hands-on experience troubleshooting problems occurring in the field. Skillful in helping in installation processes, testing machines and maintaining accurate reports and documentation. Instrumental team player possessing outstanding time management and multitasking abilities. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Skills
Active Listening
Analytical Thinking
Organization
Excellent Communication
Multitasking Abilities
Training & Development
PPE use
MS Office
Organization and Time Management
Recordkeeping
Problem Resolution
Good Telephone Etiquette
Customer Relations
Organizational Skills
Experience
February 1977 - May 2013
Eastman Kodak Company - New York, NY
Field Engineer
Provided technical support to customers via phone, email, and onsite visits.
Won a prestigious award for 100% customer service. (1980)
Education and Training
December 1990
Rockland Community College Suffern, NY
Associate of Applied Science Engineering Science
Manhattan College Bronx, NY
Electrical Engineering
Activities and Honors
Knights of Columbus
Fort Myers Amateur Radio Club
Amateur Radio Amateur Radio Emergency Services
Accomplishments
Joseph F Iadarola Award For Customer Service
Certifications
Microsoft Certified Systems Engineer
References
References available upon request.
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