Customer Service Experience
Resume:
Yvette Martinez
San Antonio, TX *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Experience Specialist (Advisor)
Percepta-Houston, TX
February 2023 to January 2024
Inbound calls for Ford Motor Company
Cashier/Customer Service
A Plus SPR Liquor-San Antonio, TX
July 2022 to February 2023
Sales of products and suggestions for different types of beverages and alcoholic products Member Support Specialist
Ibex Global Cash App Taxes-New Braunfels, TX
November 2021 to April 2022
Chat specialist assisting customer with any questions regarding how to do their Cash app Taxes Caregiver
CDS In Texas-San Antonio, TX
December 2019 to January 2021
Provider/Caregiver for terminally ill son.
Education
High school diploma
Permian High School - Odessa, TX
August 1989 to June 1992
Skills
• Operating Systems
• Troubleshooting
• Customer service
• Customer support
• Windows
• Bilingual
• English
• Phone etiquette
• Live chat
• Cash handling
• Technical support
• Windows
• Cash register
• Store management
• English
• Typing
• Retail sales
• Computer skills
• Phone etiquette
• Communication skills
• Bilingual
• Data entry
• Front desk
• Outbound calling
• Customer support
• Organizational skills
• Time management
• Hospitality
• Guest services
• Customer service
Certifications and Licenses
Driver's License
January 2020 to January 2026
Assessments
Call center customer service — Completed
June 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Retail customer service — Proficient
February 2024
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Attention to detail — Proficient
November 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Verbal communication — Proficient
February 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
February 2024
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Completed
November 2022
Responding to customer situations with sensitivity Full results: Completed
Customer service fit — Proficient
November 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Inside sales — Proficient
April 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Written communication — Proficient
January 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Completed
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Call center customer service — Proficient
December 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Delivery driver — Proficient
November 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
August 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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