Information technology Networking Operations Technical Support Manager

Dariush Jozef Vassal

+1-619-***-**** *******.******@*****.*** linkedin.com/in/dariushvassal

SUMMARY

Dynamic and results-driven technical leader with over 20+ years of experience in IT operations and 15+ years In Network Engineering (CISCO and Palo Alto routers/switches), cybersecurity, and business strategy. Expert in managing global, remote teams and delivering enterprise IT solutions that enhance efficiency and scalability. Adept at designing and implementing enterprise IT solutions that enhance operational efficiency, productivity, and profitability. Expertise in capacity planning, GPU provisioning, and scaling in data center environments. Skilled in project management, change management, and strategic planning, with a talent for developing solutions that exceed customer requirements and foster long-lasting client relationships. Proficient in identifying process improvements that streamline operations across industries including Real Estate, Manufacturing, Education, Government, and Finance. A motivational leader with a passion for building high-performing teams through training and development. Fluent in English, Farsi, and Russian, with a valid U.S. passport, ready to excel in remote or global roles. Adept at collaborating across cultures and time zones, leveraging tools like Microsoft Teams, Slack, and Zoom to ensure seamless communication and productivity.

KEY SKILLS

Remote Collaboration Tools: Microsoft Teams, Zoom, Slack, Trello, Jira, Asana.

Operating Systems: Windows NT, Windows Server 2K-2K16, Unix, Linux (RedHat), VMWare

Containerization: Amazon ECS, Docker, Google

Networking: TCP/IP, DNS, DHCP, WINS, VPN, Cisco, CheckPoint, SonicWall

Cloud Technologies: AWS, Google Cloud, RackSpace, Azure AI Platform, Cloud Management & Security

GPU Provisioning & Scaling: Extensive experience in managing GPU data centers, capacity planning, provisioning new GPUs, scaling pools, and moving ML models between GPUs

Email & Database: MS Exchange Server 5.x-2K7, Office365, SQL Server, Oracle, MySQL

Security: Norton/Symantec, McAfee, Sophos, Avast, PCI Compliance

Web & Dev Tools: IIS, Apache, ColdFusion, SDLC (Waterfall, Agile), MS Project, MS Visio

Storage: SAN, NAS, NFS, Dell EMC, NetApp, Supermicro, Lenovo

VoIP & Hardware: Cisco, Palo Alto Networks, Altigen, Mitel, Dell, HP, Xerox

Languages: English (Native), Farsi (Native), Russian (Limited Working)

Virtualization tools: VMware vSphere/ vMotion/ vCenter, Hyper-V, Oracle VM, KVM.

Scripting: VB script, Python, PowerShell, BASH, Linux Command

PROFESSIONAL EXPERIENCE

Cityside Fiber - Remote

Network Operations Center June 2024 – July 2024

Provided technical direction and leadership, reviewing the company's technical environment, and offering recommendations for network security and operations.

Assessed network security and operations, recommending improvements.

Supported capacity planning and optimization of network resources to ensure service availability.

Dar, The Tech Guru - Hybrid

IT & Network Manager January 2018 – Present

Consulted small businesses and home users, managing various IT projects, including system implementations and cybersecurity policies.

Delivered technology solutions tailored to client needs.

Managed IT projects, ensuring timely and budget-conscious completion.

Led technical services for Norwegian Cruise Line, overseeing shipboard systems.

Established IT departments, automated tasks, and implemented cloud solutions, driving service efficiency.

Chatmeter - Hybrid

IT & Systems Manager January 2020 – September 2020

Created the IT department, implementing technological improvements and leading recruitment of IT staff.

Established and led the IT department, improving operational efficiency.

Managed IT projects and teams, ensuring successful collaboration.

Recruited and trained IT staff for key projects.

Managed service efficiency through automation and streamlined operations.

Hyundai Capital America - Hybrid

IT Operations Manager January 2015 – December 2019

Oversaw IT operations and provided Tier 2 support for critical systems, ensuring security and operational continuity for 1800+ users.

Led IT operations and Tier 2 support.

Managed incident and change management processes (ITIL).

Supported wireless and network infrastructure at a large scale, ensuring high availability and efficiency.

Drove fleet efficiency for hardware provisioning and service continuity.

Panasonic Avionics Corporation - Hybrid

Technical Support Manager June 2012 – December 2014

Managed technical support for airline clients, ensuring network monitoring and system troubleshooting.

Acted as communication liaison for technical issues.

Provided 24/7 support for airline systems, including satellite and internet connectivity.

Conducted data analysis to optimize global communications.

Rockwell Collins - Hybrid

Desk-Side Support Technician Supervisor September 2007 – May 2012

Supervised IT support for over 500 users, managing system updates, network security, and desktop services.

Managed IT infrastructure and on-call technical support.

Implemented software deployment and ensured accurate asset management.

IsoPC - Hybrid

IT Manager August 2006 – June 2007

Led IT operations, ensuring security and help desk support for end users.

Maintained network security and disaster recovery plans.

Managed help desk operations and supervised technical staff.

UniTek Computer Solutions LLC - Hybrid

Operations Manager January 2006 – July 2006

Managed operations, client relations, and team workflows to ensure smooth project completion.

Led operations and team workflows for successful project completion.

Promoted staff training and efficiency initiatives.

Enhanced Medical Services (EMS) - Hybrid

Field Laser Technician June 2005 – January 2006

Set up and maintained laser equipment for hospitals and private practices.

Assisted doctors with laser procedures, ensuring equipment functionality.

H&R Block - Hybrid

Field System Technician July 2003 – July 2005

Coordinated setup and support for PC hardware and software at field offices.

Provided on-site and phone support for system issues.

EDUCATION & CERTIFICATIONS

Associate of Science in Information Technology Networking

Platt College, Newport Beach, CA Jan 2003 – Jun 2005

Scrum Master Certified (SMC) Aug 2022

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